Job Overview
We are seeking a dynamic and detail-oriented Dental Receptionist to join our vibrant dental practice. In this pivotal role, you will be the welcoming face of our clinic, ensuring smooth front desk operations and delivering exceptional patient service. Your expertise in medical administrative support, insurance verification, and electronic health records (EHR) management will help create a seamless experience for our patients and support the clinical team’s success. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for healthcare, this is the perfect opportunity to make a positive impact every day!
Duties
- Greet patients warmly, verify their appointment details, and manage check-in/check-out procedures with professionalism and courtesy
- Schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft
- Verify insurance coverage, process claims, and handle billing inquiries with accuracy and attention to detail
- Maintain patient records by updating medical histories, documenting treatment plans, and reviewing documentation for completeness in compliance with HIPAA policies
- Manage multi-line phone systems, answer inquiries promptly, and direct calls appropriately using proper phone etiquette
- Assist with patient intake procedures, including collecting co-pays and explaining treatment procedures or financial policies
- Ensure all clinical confidentiality policies are strictly followed while handling sensitive health information and medical records
- Support the clinical team by coordinating care plans, reviewing documentation, and managing electronic health records (EHR) systems such as Meditech or Dentrix
Qualifications
- Proven experience as a Medical Receptionist or Dental Receptionist in a dental clinic or healthcare setting
- Strong knowledge of dental terminology, medical coding (CPT, ICD-9/10), and health insurance processes including Medicare and Medicaid
- Proficiency with EMR/EHR systems such as Eaglesoft, Dentrix, or similar platforms; experience with Epic or Meditech is a plus
- Excellent computer skills including Microsoft Office Suite; typing speed of at least 10 key digits per minute is preferred
- Exceptional customer service skills with the ability to communicate effectively via phone and in person
- Ability to handle multiple tasks efficiently while maintaining attention to detail in documentation review and billing processes
- Bilingual abilities are highly desirable to serve diverse patient populations
- Knowledge of HIPAA regulations, medical billing procedures, insurance verification processes, and clinical confidentiality policies is essential
- Prior office management experience within a dental or medical environment is preferred
Join our team where your organizational skills and compassionate approach will help us deliver outstanding patient care! We value energetic professionals committed to excellence in healthcare administration.
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
