Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)
- Assume responsibility for store in the absence of members of management.
- Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.
- Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.
- Leads efforts to prepare stock, and sales floor assignments.
- Assist in the opening and closing of the store.
- Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
- Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
- Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
- Performs markdown and other promotional activities as needed
- Coaches associates to stock replenishment and adhering to visual brand standards
- Adhere to all LP policies and procedures
- Must follow all safe work practices, escalate unsafe conditions and report incidents.
Skills
- Demonstrated leadership ability
- Capable of handling multiple tasks simultaneously
- Organized, self-motivated, decisive and supportive
- Ability to communicate effectively with customers and fellow employees
- Ability to receive feedback and take action when appropriate
- Ability to follow written and verbal instruction and meet deadlines on projects/tasks
- Flexible and adaptable to change
- Knowledge of Lands’ End merchandise is strongly preferred
- Previous experience in retail strongly preferred
- Availability and flexibility to work varied hours to support the needs of the business
- Highly reliable and punctual
- Ability to adhere to Lands’ End Attendance program. For hourly full-time positions: Must be able to work a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).
- Extensive standing, walking, reaching, pushing/pulling, and working around sales floor and backroom
- Operate POS register and computer
- Lift and carry up to 40 lbs.
Preferred
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Enthusiastic: Shows intense and eager enjoyment and interest
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Leader: Inspires teammates to follow them
Preferred
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Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
