Branch Manager

First Sentinel Bank -
Abingdon, VA

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Job Details

$50,000 - $69,000 a year

Benefits

Paid time off

Qualifications

Sales negotiation
Customer communication
Productivity software

Full Job Description

Job Summary:

Responsible for managerial oversight and operational effectiveness of a First Sentinel Bank branch office. Plans and administers daily branch operations and branch staffing, per Bank policy, to meet assigned Branch growth and quality goals. Development and service of personal loan portfolio and achievement of personal loan production goals, as well as branch loan and deposit portfolio growth goals.

Specific Job Functions:

Establishes deposit and sales/service goals for branch staff per assigned branch income, deposit and loan growth, and quality goals.
Oversees branch operating and capital budgets, and reports/manages variances. Maintains an active role in the Bank’s annual budget planning process through the development of yearly branch budget.
Exercises the usual authority of a manger concerning hiring, performance planning, coaching and performance improvement plans and reviews, and pay, promotion and termination recommendations.
Manages staffing schedules to ensure adequate coverage at all times. Approve paid time off requests.
Coaches, develops, and inspires staff to maximize their performance potential.
Stays informed of and uses/enforces First Sentinel Bank customer service, loan and deposit, operational, security and safety policies and procedures.
Oversees and directs the daily operations functions within the branch by determining workflow and assignments.
Completes all required compliance and operational audits (cash drawer, vault, ATM, etc.) and reporting (overdrafts, loan/deposit pipelines, past due, etc.) per Bank policy and procedures.
Conducts bi-weekly staff sales and service meetings to keep staff informed, prepared and engaged relative to sales/service delivery performance/goals/expectations.
Manage all delivery channels to customers- loan applications, deposit opening/servicing, and teller servicing- to ensure service levels are maintained or exceeded.
Manages customer problems and complaints; counsels customers with special needs or requests.
Models sales/service - an active Loan Officer, who also proactively cross-sells and or refers First Sentinel Bank’s products and services.
Contacts customers and prospects regularly to establish or strengthen client relationships
Represents First Sentinel Bank in public relations activities and community affairs. Serve as the bank representative in the community. Actively participate in community events and organizations.
Actively engages in leadership development opportunities, both internally and externally.

KSAs (Knowledge, Skills, Abilities)

Thorough knowledge of all First Sentinel Bank deposit, small business, mortgage and consumer loan products.
Knowledgeable and proficient in retail operations, customer service and consumer lending roles.
Willingness to take on new responsibilities and roles as needed.
Ability to analyze, underwrite and approve or decline loan requests.
Sales/Service skills - Knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business.
Knowledgeable of the local community-industries, economic base, culture, key leaders, competitors, etc.
Sales/Service Leadership capabilities - Sales management and coaching skills - Good role model with motivational and/or training skills and abilities.
Ability to understand, implement and maintain Bank policies and procedures to ensure operational efficiency and regulatory compliance.
Ability to speak with confidence one-on-one and in small group meetings or presentations.
Ability to work with limited or no direct supervision.
Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority.
Present a professional, business-like manner and appearance.
Team oriented yet entrepreneurial style - sees the branch as a stand-alone franchise, while recognizing the need to work within corporate standards and guidelines.
Ability to quickly gain credibility as a leader – i.e. to “sell” himself/herself to internal peers and employees in order to get the cooperation necessary to achieve Bank goals/objectives.
Focus/desire to provide excellent customer service.

Additional Requirements (Education, Experience)

Bachelor’s degree or equivalent experience in finance, business administration, or other related field.
At least 7 years of experience in finance, banking, accounting, or similar industry.
Ability to recognize and focus on critical sales and service issues. Ability to balance and respond to competing role and organizational needs.
Superior communication and negotiation skills. Ability to communicate effectively across a broad base of internal/external customers.
Capable user level knowledge of First Sentinel Bank computer systems and technology, including word-processing, spreadsheets, Internet and internal software.
Must be able to occasionally travel for training or other business-related matters.

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