Cypress Networks is seeking an energetic and knowledgeable IT professional to join our team and grow with us. The ideal candidate must be able to multi-task, have a love of technology, adapt well to the changing environment, correctly follow documentation procedures, be a fast learner and self-motivated, exhibit excellent customer service, and enjoy working with people. The position is responsible for providing all aspects of technical support to our clients as well as assisting with project-related tasks. Successful candidates will be considered for promotion.
Responsibilities:
· Provide end-user support for inquiries, requests, & issues via remote and/or on-site support
· Troubleshoot, resolve, & document technical issues/problems using our IT ticketing system
· Support Windows servers, workstations, & peripheral equipment, including mobile devices
· Monitor client workstations and server backups daily
· Install various hardware, new PC set-ups, and software products
· Configure and manage customer firewalls and security appliances
· Update client contact in the ticketing system, maintaining complete & accurate information
· Administration of user accounts and associated permissions
· Manage and support Microsoft 365 user accounts, licensing, and services, including email administration, SharePoint, Teams, and OneDrive
· Maintain company and client confidentiality
· Work collaboratively with team members to ensure timely responses and resolutions
· Continually look for opportunities for process improvement
· Perform other duties as assigned
Requirements:
· Must have at least 2+ years of verifiable experience in Desktop/IT support
· Experience with Microsoft 365 administration, including user account management and troubleshooting is preferred
· Must be eligible to work in the USA and able to pass a background check
· Must have a valid driver's license
· Communicate professionally and effectively with non-technical and technical individuals
· Managed Service Provider (MSP) experience preferred
· IT Ticketing System experience preferred
· At least a 2-year degree in an IT-related field preferred
We offer competitive pay based on experience, along with benefits such as health insurance, paid time off, and professional development opportunities. If you are a dedicated IT professional looking for a challenging role in a dynamic environment, we encourage you to apply
Job Type: Full-time
Pay: $42,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Experience:
- Managed Service Provider (MSP): 2 years (Required)
Location:
- Greensboro, NC 27407 (Required)
Ability to Commute:
- Greensboro, NC 27407 (Required)
Work Location: In person
