Requirements:High School diploma or higher-level education
One year of hotel front office
Must be able to work second shift (3p-11p)
Ability to solve mathematically oriented problems
Accounting background preferred
Attendance is crucial to position.
Responsibilities
Responsible for providing, promoting and maintaining hospitality at all times. Reviews and processes source data to provide accurate and timely entry to accounting systems and/or sub-systems.
General Accountabilities:
Properly and with accuracy conduct the audit and accounting functions in a timely manner and transmit the information to the corporate office.
Prepare and distribute the Daily Flash Report (DFR)
Prepare and distribute the daily cost per occupied room (CPOR) data and statistics.
Compile and enter the data from the Room Inspection forms.
Perform the regular Front Office and Guest Service duties.
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, nurture a positive, professional work environment, and adhere to Standard Operating Procedures
Specific Essential Tasks/Duties:
Send a daily end of the day activity and accomplishment email to the supervisors
Be proficient on the use of the property management system, and be able to train front desk personnel on the system.
Have a good understanding of all of hotel operating procedures.
Review front office communications logs.
Supervise delegated responsibilities and follows up.
Be able to use all front office equipment such as credit card machine, copier and fax.
Inform the General Manager of any unique situations, or unusual developments in front office operations.
Handle guest complaints effectively.
Process reservations by mail, telephone, fax and central reservation systems referrals.
Process reservations received from sales office and other hotel departments.
Be knowledgeable of room types and offered rate plans.
Fully understand hotel’s franchise policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
Ensure proper completion of all front office duties.
Ensure the proper appearance of the lobby and breakfast area.
Must be able to use a computer keyboard, 10-key and calculator.
Must be able to communicate effectively with co-workers and management.
Must be able to accurately review and audit relevant information.
Effectively, properly and accurately analyze the days operating results and perform daily duties including:
Specific Essential Tasks/Duties (cont.):
Act as the Manager on Duty (MOD).
Assure a clean work, lobby, reception, breakfast and business center areas.
Import and balance night audit data.
Input invoices into Accounting and Tracking system.
Be familiar with guaranteed reservations and no-show policies and procedures.
Performs other additional and related duties assigned by the supervisors and or the General Manager to provide service and teamwork in a timely and efficient manner in accordance with established company policies.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
