Main Job Responsibilities
- Welcome guests with a friendly and professional attitude.
- Check guests in and out of the hotel.
- Make, change, and cancel room reservations.
- Answer phone calls and respond to emails.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest requests and resolve complaints.
- Process payments, issue receipts, and balance the cash drawer.
- Coordinate with housekeeping and maintenance to ensure rooms are ready.
- Maintain accurate guest records using hotel management software.
Required Skills
- Excellent customer service and communication skills.
- Basic computer knowledge and typing skills.
- Ability to multitask in a fast-paced environment.
- Problem-solving and conflict-resolution abilities.
- Attention to detail and organizational skills.
- Professional appearance and positive attitude.
Pay: From $15.25 per hour
Benefits:
- Employee discount
- Health insurance
Work Location: In person
