As the premier provider of advanced dental education and workforce enablement, Spear Education works extensively with dental service organizations (DSOs) of all sizes. This role will be responsible for building the trust of DSO executives and deepening their relationship and spend with Spear.
The Account Manager, Special Markets will be the primary relationship manager for Spear’s DSO customers, responsible for onboarding executive stakeholders to understand what to expect from Spear as well as ongoing relationship building and demonstrating the value of the investment.
Reporting to the Special Markets Sales Director, this role will partner with our Enterprise Customer Success teams, clinical leaders and Spear executive team to ensure DSO customers are seeing results, increasing engagement among their teams and ultimately expanding the account.
Success in this role will be measured by ability to retain current customers, expand the overall book of business and ability to build trust and collaborate with team members and executive stakeholders.
Role Snapshot
- Build trust with executive stakeholders through proactive outreach and management of the customer journey through onboarding, quarterly and annual reviews
- Keep churn to a minimum through proactive engagement with DSO stakeholders
- Effective storyteller who can explain the value of Spear to executive stakeholders, communicate the results of our training and, ultimately, expand our revenue and reach with DSOs
- Demonstrate products and services to a one-to-many setting when applicable via virtual setting, such as demos to support account expansion and/or group onboarding
- Build the insight and toolkit to ensure DSO stakeholders have the information needed to onboard and activate their teams into Spear’s platform and services
- Effective communication with clients via phone, email, and primarily video (Zoom & Microsoft Teams) with periodic visits to DSO worksites / offices
- Collaborate effectively with to create materials needed and communicate DSO needs to internal teams
- Provide support to the Director, DSO Sales as needed
- Responsible for providing updates and communications to the end-user to support engagement with products
- Monitor and summarize end-user reporting to the Enterprise organization and internally through Spear stakeholders
Qualifications
- Minimum 5+ years of sales experience including virtual setting & occasional in person
- Must have experience in customizing & delivering impactful client presentations
- Dental experience is highly desirable
- SaaS experience is highly desirable
- Enterprise and DSO clients are highly desirable
Why Join Spear
Be part of a collaborative, mission-driven team improving dental practices nationwide.
Work in a remote environment (Hybrid if in Greater Phoenix, AZ market)
Contribute to a growing, innovative company at the forefront of dental education.
- Compensation is $70,000 - 80,0000/year base salary plus bonus potential range of $30k-38k/year.
Equal Opportunity Employer
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