Job Summary
The Member Service Representative provides prompt and professional financial support and service to new and existing Credit Union members through phone calls and written communication, focusing on a positive member experience that builds and enhances member relationships to foster financial peace of mind.
Open Shifts:
- Monday-Friday from 8am-5pm, and rotating weekend shifts
- Monday- Friday from 8:30am-5:30pm, and rotating weekend shifts
- Monday-Friday from 9am-6pm, and rotating weekend shifts
- Monday-Friday from 10am-7pm, and rotating weekend shifts
- Monday-Friday from 12pm-9pm, and rotating weekend shifts
Duties and Responsibilities
· Determine member needs and educate them on appropriate beneficial products and services.
· Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security.
· Provide quality service that exceeds members expectations by utilizing available resources to determine quick resolution and implementing creative problem-solving expertise.
Education and Experience Requirements:
· High school diploma or equivalent.
· One (1) year of experience in a financial institution or customer service position.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Work Location: In person
