Only considering candidates that have at least two years of experience for this position.
Job Overview
To meet and exceed client expectations for service for HVAC service maintenance on residential heating and air conditioning systems. To oversee the work of the HVAC Service Apprentice to ensure all work is performend correctly and is reflective of company values. Meet pre determined goals for effeciency, quality, and sales revenue, and maintenance agreements. Protect yourself as well as company assets by following all safety procedures while driving, as well as working in and on the client's home. Maintain a Professional image that sets the example for professional service people
Service Technician - Duties
- Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
- Perform all HVAC repairs and replacements to applicable codes.
- Complete all required documentation on services and collect, record and deliver fees to designated office administration.
- Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
- Submit purchase orders to dispatch or other designated purchasing team administrators.
- Transport materials and tools to the job site and provide proper accounting of assigned tools.
- Keep vehicle clean and in safe working order.
- Ensure vehicle is stocked and accurately inventoried.
- Return defective warranty parts to the branch.
- Effectively communicate with the customer regarding questions, concerns and problems.
- Inform a manager if the customer does not have HVAC service before leaving the call.
- Facilitate rescheduling customer appointment, if call is not complete.
- Accurately complete all required documentation on services performed.
- o Age and type of equipment.
- o Services completed.
- o Invoice with cost for services performed.
- Train, coach and mentor apprentices.
- Informs a manager or team leader of any safety issues.
- Maintain a courteous demeanor with customers and associates at all times.
- Maintain a professional image at all times by wearing company approved uniform.
- Abide by all standards of performance and ethics.
- Participate in company sponsored training classes.
- Follow all safety policies and procedures.
- Communicate the benefits of Club Memberships.
- Manage operational metrics including average invoice total, callback ratios and labor margins.
- Perform other duties as assigned.
Job Type: Full-time
Pay: $25.00 - $55.00 per hour
Expected hours: 32 – 50 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
Language:
- English/Spanish (Required)
Work Location: On the road
