Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Main responsibilities:
Drive clear, consistent, and user-centered content across the grocery app and website, supporting the full end-to-end customer journey. Partner closely with product, design, engineering, marketing, and data teams across the US and India to deliver high-quality content at speed. Contribute to scalable messaging strategies that enable personalization and conversational experiences while maintaining brand voice and usability standards.
- Write, edit, and optimize UX copy across key journeys (discovery, search, product detail, cart, checkout, and post-purchase).
- Deliver high-quality UI copy with fast turnaround times, balancing speed with clarity and consistency.
- Develop and maintain content guidelines, voice and tone standards, and reusable content patterns.
- Collaborate cross-functionally to align content with product requirements, user needs, and business goals.
- Create and manage marketing communications, including push notifications, in-app messaging, and lifecycle campaigns.
- Build scalable messaging frameworks to support personalization initiatives and dynamic content delivery.
- Contribute to conversational interfaces (e.g., chat, virtual assistants) with structured, task-oriented dialogue design.
Ensure consistency and quality across platforms, features, and distributed teams.
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We are looking for candidates who possess the following:
- 3-6 years of experience in UX writing, content design, or content strategy.
- Strong portfolio demonstrating end-to-end product content and UI copy.
- Proven ability to work in fast-paced environments with quick turnaround requirements.
- Experience collaborating with cross-functional teams (product, design, engineering).
- Strong understanding of UX principles and ability to simplify complex concepts.
- Excellent written and verbal communication skills.
- Preferred Qualifications
- Experience in eCommerce, grocery, or retail domains.
- Familiarity with personalization strategies, A/B testing, and data-informed content decisions.
- Experience writing for conversational interfaces or AI-driven experiences.
- Background in marketing or lifecycle communications.
Experience working with global teams across multiple time zones.
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Success Metrics
- Improved conversion rates and task completion across key user journeys.
- Increased engagement and effectiveness of push and lifecycle communications.
- Speed and quality of UI copy delivery meeting product timelines.
- Adoption and scalability of messaging frameworks for personalization and conversational use cases.
Consistent voice and tone across all touchpoints and high stakeholder satisfaction.
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We also provide a variety of benefits including:
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
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