This is a dual position, Banquet Server & Back-up Driver, who serves meals to seniors in a Congregate setting as well as serve as a back-up Driver who operates a vehicle to provide home delivered meals to seniors and disabled residents of the community. We are looking for someone who has at least 2 years current experience in delivery driving and Customer Service. Must be 21 years or older to apply.
BANQUET SERVER GENERAL SUMMARY:
- Set up lunch and banquet service areas according to specifications, including arranging tables, chairs, linens, and decorations.
- Greet guests upon arrival, escort them to their assigned tables, and assist with seating as needed.
- Take drink orders and serve food and beverages to guests in a timely and professional manner.
- Maintain a clean and organized work environment, ensuring tables are cleared promptly, and dishes and utensils are cleaned and replenished.
- Monitor guests' needs throughout the event, proactively offering assistance and ensuring their comfort and satisfaction.
- Work closely with the Banquet Service Manager to coordinate food service and ensure timely delivery of courses.
- Anticipate and respond promptly to guests' requests and concerns, escalating issues to the appropriate supervisor when necessary.
- Adhere to all health, safety, and sanitation standards, including proper food handling and storage procedures.
- Assist with event setup and breakdown, including moving furniture, equipment, and supplies as required.
- Collaborate with the Banquet Service and Operations Manager team to maintain inventory of supplies and other service-related items.
- Demonstrate a positive and professional attitude at all times, exhibiting excellent communication and teamwork skills.
- Provide exceptional customer service, ensuring a warm and welcoming atmosphere for our senior guests.
- Follow all established protocols and guidelines outlined by the Senior Center.
BACK-UP DELIVERY DRIVER GENERAL SUMMARY:
- Prepare the home delivery vehicles for routes by parking and ensuring all components are ready for delivery.
- Assist in loading hot and cold meals to the respective route vehicle.
- Follow designated routes to deliver congregate and home meals.
- Interact professionally with home delivered meal recipients and report any unusual observations to supervisor.
- Assist in vehicle inspections such as oil, coolant, brake and power steering fluids.
- Assist in fueling, washing and cleaning home delivery vehicles as required.
- Maintain in possession while on duty; current driver’s license and insurance.
- Load and unload in a safe manner.
- Maintain accurate route sheets.
- Turn in daily to transportation office; keys, gas card, gas receipts, route sheets and company phone.
- Reports injuries or accidents immediately to Director of MOW and completes a written report of the incident.
- Notifies the HDM Coordinator if any unsafe vehicle condition is identified.
- Demonstrates safe driving practices at all times and follows safety precautions.
- Keeps information about senior meal recipients confidential at all times.
- Other duties as assigned.
WORKING CONDITIONS: Working inside and outside serving guests and delivering home delivered meals, as needed.
MINIMUM REQUIREMENTS:
- Flexibility to work during peak hours, including evenings and weekend for special events.
- At least 2 years experience as a server or driver in a similar customer service role is preferred.
- Excellent interpersonal and communication skills, with the ability to interact effectively with seniors and guests of diverse backgrounds.
- Ability to work in a fast-paced environment while maintaining composure and professionalism.
- Basic knowledge of food and beverage service, including serving etiquette and menu items.
- Ability to lift and carry heavy trays and equipment and stand for long periods of time.
- Attention to detail and ability to multitask efficiently.
- Knowledge of health, safety, and sanitation regulations is a plus.
- High school diploma or equivalent is required.
- Must be 21 years or older.
PERSONAL CAPACITIES:
- Well organized and positive attitude
- Able to prioritize and balance multiple tasks in a fast-paced environment
- Able to interact well with volunteers, interns and staff
- Cultural competence
- Problem-solving skills and good judgment
- Flexibility and openness to change
- Able to maintain confidentiality
- Strong communication skills
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
