Job Overview:
- Welcoming guests and getting them checked in efficiently, setting a warm and inviting tone for their visit.
- Expertly managing guest reservations to ensure every detail is perfect before they even arrive.
- Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations (night audit)
Reports to: Front Office Manager
Front Desk Essential Tasks:
- Act in accordance to As One Mission and Values, as well as Brand standard practices
- Enthusiastically greet guests upon arrival.
- Register and assign rooms to guests promptly and efficiently.
- Ensure safety measures are followed at all times.
- Date-stamp, sort, and rack incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Communicate effectively with guests and resolve complaints swiftly and effectively.
- Help hotels meet revenue goals
- Compute bills, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Accurately post charges such as room, food, liquor, or telephone to guest bill.
- Make reservations, transportation, or entertainment reservations for guests.
- Deposit guest valuables in the hotel safe deposit box as requested and appropriate.
- Log and conduct wake-up calls timely and pleasantly.
- Ability to focus on the guest, ensuring complete satisfaction with each transaction and interaction.
- Ability to accurately use various office software.
- Follow all company and brand policies around safety procedures and training
- Assist with keeping the public spaces clean and appealing including but not limited to; trash removal, dusting, maintaining market/pantry stocking and rotation of supplies, and clean lobby appearance (mop/vac as needed)
- Act as Manager on Duty when senior management is not present for guest issues in accordance to your training and logically for the benefit of guests and company.
- Complete and follow all training as assigned.
- Ability to willingly perform other customer service and guest-related functions as required.
Night Auditor Essential Tasks:
- Act in accordance to As One Mission and Value, as well as brand standard practices.
- Prepare daily Revenue Report data by auditing Point of Service and PMS tapes/journals to break down revenue, covers, waiters' fees, tips paid out and settlements by type and cashier in locations where the hotel has an on-site hotel operated restaurant.
- Run audit reports/journals from the front office system, Point of Service and the computer.
- Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
- Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
- Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
- Comply with attendance rules and be available to work on a regular basis.
- Communicate effectively with guests and resolve complaints swiftly and effectively.
- Adhere to all safety training and policies as required by As One and Brand.
- Act as Manager on Duty in absence of senior management, making logical decisions to benefit guests and company.
- Assist with keeping the public spaces clean and appealing including but not limited to; trash removal, dusting, maintaining market/pantry stocking and rotation of supplies, and clean lobby appearance (mop/vac as needed)
- Assist in Market/Pantry inventory counts on a month basis and report counts to the Front Office Manager.
- Complete and follow all training as required by brand and As One.
- Perform any other job related duties as assigned.
Your Background and Skills
- High School Diploma or equivalent preferred.
- 1 to 3 years of related work experience.
- RAMP Server/Seller, CPR First Aid, Food Safety Certifications preferred
- Collaborative Problem Solver
- Self Motivated
- Positive Disposition
- Solution Orientated
- Math and Computer Literacy
Work Environment and Context
- Refer to your offer letter for clarity of hours you were hired primarily for but note;
- Work schedule could vary and may include working all shifts, holidays and weekends.
- Requires standing or sitting for extended periods of time, the ability to lift up to 25 pounds, bending, reaching, stooping, manual dexterity, kneeling or crouching.
- To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions
Benefits offered:
- Medical/Dental/Vision
- Matching Simple IRA*
- Advancement Opportunities*
- Vacation & Sick Days
- Paid Holidays*
- Short Term/Long Term Disability
- Bonus Programs*
- Hotel Discount Package*
- Life Insurance
- Food Discounts*
- Meeting/Banquet Space Discounts*
- Company Celebration Events*
*Available to PT associates
MISSION
To create a positive impact on the lives of our team members & travelers through exceptional service
Core Values
Be Positive & Do The Right Thing | Humbly Confident & Practical
Consistently Hardworking & Accountable | Innovative Problem Solving & Creative Efficiency
Learn & Grow As One
About Us
As One Management is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: As One Management is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at As One Management are based on job requirements, business needs and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Retirement plan
People with a criminal record are encouraged to apply
Ability to Commute:
- Gettysburg, PA 17325 (Required)
Ability to Relocate:
- Gettysburg, PA 17325: Relocate before starting work (Required)
Work Location: In person
