Customer Service Representative – Project Manager
Location: Livermore, CA - onsite
Job Type: Full-time, Exempt
Reports to: Executive VP – Service
Pay Range: $55,000 to $85,000
Do you like people? Are you a high-energy problem-solver who thrives in a fast-paced, ever-changing environment? Join our rapidly growing printed packaging company in Livermore, CA, where customer satisfaction, adaptability, and operational excellence come together. We’re seeking an experienced and driven Customer Service Representative – Project Manager with outstanding organizational skills, a customer-first mindset, and a passion for continuous learning - especially in the world of label printing.
About Us:
We are a family-owned and operated company with an entrepreneurial feel. We specialize in high-quality pressure-sensitive labels and are known for delivering excellent customer service and technical support. As we grow, we’re looking for service champions who share our commitment to building lasting client relationships and delivering smart, customized packaging solutions.
What You’ll Do:
- Develop and grow new customer accounts
- Build and maintain strong, long-term client relationships
- Be a proactive and collaborative member of our team
- Partner with our outside sales force in a team-sell environment
- Help customers through product engineering, estimating, and order placement.
- Enter, track and manage customer orders through our ERP.
- Monitor order progress and resolve issues or delays proactively.
- Handle customer complaints and work with internal teams to resolve issues
What We’re Looking For:
- Strong math and technical skills – we are a numbers industry!
- 2–5 years’ experience in customer service, project coordination, or related role
- Experience in related industries (folding cartons, commercial printing, flexible packaging, plastic packaging, closures) will be strongly considered
- Excellent interpersonal, written, and verbal communication skills
- Strong technical aptitude with the ability to explain complex printing processes
- Highly organized and detail-oriented
- Proficient in Microsoft Office and ERP/CRM tools
- Bachelor’s degree or equivalent work experience preferred
Why Join Us?
- Competitive base salary + commission
- Health, dental, and vision insurance
- Employer-matched 401(k) retirement savings
- Collaborative, supportive team culture
- A company that values both excellence and having fun at work
Pay: $55,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What are your favorite tools for managing projects and remaining organized?
- This application requires a cover letter. Please copy & paste it here or attach it below along with your resume. Applications without will not be considered.
Experience:
- Project Coordination: 2 years (Required)
- Customer Service: 2 years (Required)
- folding cartons, printing, packaging, or label: 1 year (Required)
Work Location: In person
