This Services License Manager will work within a geographic market that will include, but not limited to: Sacramento Valley and San Francisco Bay Area.
Position Purpose:
Ensures THD At Home Services compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits.
Key Responsibilities:
Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business
Responsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision.
Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements.
Primary decision-maker regarding resolution of customer complaints related to THD Services installations, including authority to approve customer satisfaction mark-downs up to $1,000.
Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues
Perform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance
Direct Manager/Direct Reports:
Typically reports to Director National Services
No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).
Travel Requirements:
Physical Requirements:
Working Conditions:
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
Preferred Qualifications:
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Must hold or be able pass exams to hold specified trade Contractor licenses, such as General Contractor, Master Plumber, HVAC Contractor, Electrical Contractor, etc.
Competencies:
Ability to pass any state/county/city regulated trade exams within a specified region
Ability to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement
Effective interpersonal skills as evidenced by the ability to develop relationships and persuade others to resolve problems, change people's minds and directly produce customer satisfaction.
Ability to perform data analysis and derive meaningful conclusions.
Ability to develop and implement process improvements and resolve complex issues
