Clinic Business Office Site Supervisor at Russellville Hospital
POSITION SUMMARY
The Clinic Business Office Site Supervisor is responsible for on-site management and the daily supervision of Clinic Business Office staff and their designated work queues. Reporting directly to the Clinic Business Office Director, this role guarantees that all billing, collections, and follow-up activities adhere to established service level agreements (SLAs), productivity standards, and quality benchmarks.
As the primary operational leader on the floor, the Supervisor oversees staff performance, evaluates the quality of specialist work, identifies opportunities for process improvement, drives system optimization, and initiates disciplinary actions when productivity or quality metrics fall short. This position necessitates a solid understanding of clinic billing operations, payer requirements, eClinicalWorks (eCW) workflows, and the WayStar clearinghouse environment.
QUALIFICATIONS
Minimum Requirements and Preferred Experience
Education Preferred:
- Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Health Information Management, or a related field is preferred.
- An equivalent combination of education and relevant healthcare revenue cycle experience will be considered in lieu of a degree.
- Certified Revenue Cycle Representative (CRCR), Rural Health Coding and Billing Specialist (RH-CBS), Certified Professional Biller (CPB), or an equivalent revenue cycle certification is preferred.
Experience Required:
- A minimum of three (3) to five (5) years of progressively responsible experience in healthcare revenue cycle operations, focusing on clinic or physician practice billing.
- Proven experience supervising or leading a team of billing or collections specialists within a healthcare billing environment.
- Practical knowledge of eClinicalWorks (eCW) or a similar clinic-based EMR/practice management system.
- Experience working with Waystar or a comparable electronic clearinghouse platform.
- Demonstrated ability to read, interpret, and act upon 835 ERA/EOB remittance data, including CARC and RARC codes.
- Familiarity with clinic billing on the CMS-1500 claim form, including CPT, ICD-10-CM, modifier, and Place of Service coding conventions.
- Proven experience managing work queues against defined SLAs or productivity benchmarks.
Experience Preferred:
- Experience with Rural Health Clinic (RHC) billing, encounter-based reimbursement (AIR), and RHC-specific payer requirements.
- Knowledge of TennCare MCO billing requirements, including AmeriGroup, BlueCare, and UHC Community Plan.
- Experience with denial management programs, appeal workflow management, and payer escalation processes.
- A background in process improvement methodologies or participation in revenue cycle optimization initiatives.
- Previous experience with Salesforce or a comparable ticketing/workflow management system in a healthcare billing context.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
