Applied Innovation is seeking a skilled and motivated Field Service Technician specializing in Production and High-Volume Equipment to join our growing service team. This full-time, Monday–Friday role (8:00 AM–5:00 PM) focuses on servicing, repairing, and maintaining production-class and high-speed devices exceeding 60 pages per minute at customer locations.
This position is ideal for a mechanically inclined problem solver who enjoys working with advanced print technology while delivering exceptional customer service. Candidates will receive comprehensive training and support. Applied Innovation provides a company vehicle, gas card, laptop, required tools, and ongoing professional development.
Duties and Responsibilities:
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Repair, maintain, and service production and high-volume copier equipment (60+ ppm)
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Diagnose, troubleshoot, and resolve complex mechanical and technical issues.
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Perform scheduled and proactive preventative maintenance on production-class devices.
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Coordinate repair schedules and service updates directly with customers.
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Maintain accurate vehicle parts inventory and documentation for serviced equipment.
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Collaborate with fellow technicians, support teams, and manufacturer escalation channels.
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Follow all service procedures, safety guidelines, and quality standards.
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Operate a company vehicle safely, courteously, and professionally.
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Represent Applied Innovation as a trusted, service-oriented professional at customer sites.
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Perform other related duties as assigned.
Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
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Strong mechanical and technical aptitude, particularly with high-volume print systems.
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Proven troubleshooting and diagnostic skills with complex equipment.
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Excellent communication, organization, and time management skills
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Ability to manage multiple service calls and plan work effectively.
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Customer-focused attitude and commitment to service excellence.
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Ability to work independently while contributing to a team environment
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Alignment with Applied Innovation’s core values and commitment to client success.
Education/License/Experience Requirements:
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High School Diploma or equivalent required.
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Valid Driver’s License with a clean driving record.
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Experience with Ricoh production equipment preferred (but not required).
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Factory certifications (Ricoh, Canon, etc.) helpful but not required.
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Knowledge of print drivers, basic networking concepts, and workflow solutions preferred.
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Prior field service or technical repair experience strongly preferred.
What We Offer:
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Competitive pay.
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Paid holidays, PTO, plus 1 personal holiday.
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Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage.
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401(k) plan with company match.
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Ongoing training and opportunities for career growth and advancement within a growing, family-owned business.
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