Intake Specialist - Customer Service Referral Center: The CSRC Intake Specialist receives calls from people seeking behavioral health and/or medical services, verifies eligibility for the services, and schedules initial intake appointments.
Duties include:
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Receives incoming calls
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Determines whether requested services are available.
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Determines availability of funding source to support requested services.
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Schedules client appointments, verifies funding source data, and obtains required authorizations.
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Creates Referral Demographic documents in EHR system.
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Scans/Emails copies of faxed referrals and client information to the various sites' receiving parties.
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Enters client information into tracking spreadsheet.
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Remains aware of agency Intake capacity limits and assists clients with accessing appropriate outside resources during those times when intake services may be closed or limited.
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Performs other related job tasks or responsibilities as assigned.
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Schedules Transportation was necessary.
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Conducts reminder calls for appointments as needed.
Qualifications:
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High School diploma or GED
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Minimum 18 Years of Age
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Bilingual in Spanish & English strongly preferred. Pay Differential offered.
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Eligibility & Enrollment experience preferred.
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Previous experience working with DCS preferred.
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Experience using NextGen EMR preferred.
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Previous customer service or call center experience desirable.
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Must receive/maintain DPS fingerprint clearance.
Benefits of Working with JFCS:
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Generous Employee Referral Bonuses for both the new-hire and the referring employee.
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Numerous professional development and career growth opportunities.
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Generous paid time off / sick time allocations
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Comprehensive Employee Benefits package, including medical, vision, dental, & more.
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Employee Assistance Program
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Eligibility for Loan Forgiveness Programs in many positions.
