Job Title: Certified Medical Assistan
Reports to: Director of Medical Services and Clinic Manager (Operations)
Position Description:
The Medical Assistant aids in clinical and preventive counseling for patients through an interdisciplinary, collaborative approach that considers all aspects of health, with a specific focus on treating overweight and obesity as a disease. This is done under the specific direction and protocols of the supervising Physician and/or the on-site medical provider.
Major Areas of Responsibility:
Works as part of a multi-disciplinary team to coordinate all phases and aspects of patient care by CoreLife, as well as ensuring compliance with all laws, rules, and regulations applicable to patient care
Assists the medical provider by obtaining vital signs, collecting information, updating medical records, performing tests, and communicating with the patient to ensure the CoreLife patient receives quality, thorough, and compassionate care during and between visits.
Assists in the development and implementation of policies, procedures, and standards that affect the care of the CoreLife patient
Develops and maintains a collaborative working relationship with the physician, Nurse Practitioner, Dietitian, behavioral health therapist, and the exercise specialists involved in the care of the CoreLife patient
Identifies and implements practices that are evidence-based to enhance the quality and cost outcomes of the CoreLife patient population
Specific Responsibilities:
Communicates clearly and effectively with patients in the clinic, demonstrating “customer first” behaviors
Greets and places patients in a room after verifying name and date of birth as directed by the patient identification policy
Obtains, documents, and reports as indicated, and per clinic devices:
Explains the RMR machine to patients, performs the RMR assessment, and generates the RMR report (if applicable)
Reviews and updates patient processing screens in the electronic medical record (chief complaint, allergies, medication reconciliation, social history, family history, surgical history, last menstrual period, smoking status, etc.)
Assist patient with removal of clothing or positioning for assessment or encounter
Performs hand hygiene at each point of care, between patients, and after “dirty” events (i.e., using the restroom, coughing, picking up objects from the floor, etc.).
Proper cleaning of exam rooms and equipment per clinic protocols and manufacturer’s guidelines
Follows infection prevention policies/procedures
Performs point-of-care testing (POCT) and venipuncture to collect samples for labs
Follows clinic-specific processes for POCT
Collects and processes specimens per office policy
Labels specimens per office policy
Documents results per office policy
Coordinates laboratory pick-up of specimens
Assists with the stocking of exam and procedure rooms
Assists the front desk administrator with front desk coverage as needed
Knows and is prepared to initiate emergency action plans for
Initiates, documents, and completes telephone encounters under the supervision/direction of the provider
Completes precertifications and prior authorizations (for prescription medication, imaging, or other items requiring these approvals) and obtains provider signatures where appropriate
Scans documents into the patient's medical record as indicated
Initiates and completes refill encounters in the electronic medical record or gives verbal medication orders to pharmacies as directed by the medical provider
Communicates to patients test/lab results, messages, and other information supplied by the provider
Works with the team to maintain patient appointment schedules, patient flow, and appointment scheduling as needed
Requests patient medical records from other health professionals and facilities per provider request and according to policies and protocols
Adherence to CoreLife’s Values:
Meeting the needs of our patients & ensuring the highest level of patient experience, care, and outcomes.
Treating our patients, teammates, and partners with honesty, respect, integrity, and teamwork.
Challenging patients, teammates, and partners to achieve exceptional results and potential.
Work Environment:
This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Note: Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position.
