Company Overview
Trailblazer Craft Pizza & Brews is a dynamic and growing pizza restaurant group dedicated to providing
exceptional dining experiences through high-quality food, outstanding service, and a welcoming
atmosphere. We’re currently looking for passionate and friendly Front of House (FOH) team members to
join our team! If you love providing top-notch customer service, thrive in a fast-paced environment, and
enjoy working with a great team, we’d love to meet you.
Position Summary
The Front of House (FOH) Team Member plays a crucial role in ensuring a positive guest experience by
providing friendly, efficient, and high-quality service. This position involves serving customers, working
behind the bar, taking and delivering orders, handling phone orders, pouring and serving drinks,
cleaning, and performing other tasks as assigned. The ideal candidate is a team player with a great
attitude, strong communication skills, and a commitment to excellent customer service.
Key Responsibilities
Customer Service & Order Handling
- Greet guests warmly and provide a welcoming dining experience.
- Take customer orders accurately and efficiently, both in person and over the phone.
- Answer guest inquiries about the menu, ingredients, and specials.
- Process payments using the restaurant’s point-of-sale (POS) system.
Serving & Bar Responsibilities
- Serve food and beverages promptly while ensuring proper presentation and quality.
- Pour and serve alcoholic and non-alcoholic beverages in compliance with local liquor laws.
- Maintain cleanliness and organization of the bar area.
- Check guest identification for age-restricted beverage service.
Food & Beverage Delivery
- Deliver food and drinks to customers in a timely and courteous manner.
- Ensure all orders are complete and meet customer expectations.
- Monitor tables and anticipate guest needs throughout their dining experience.
Phone & Takeout Orders
- Answer phone calls professionally and take accurate orders for takeout or delivery.
- Package takeout orders securely and ensure all necessary utensils, condiments, and napkins are
included.
- Coordinate with kitchen staff to ensure timely preparation of phone-in orders.
Cleaning & Maintenance
- Keep tables, bar tops, and dining areas clean and organized.
- Restock service stations, bar supplies, and condiments as needed.
- Follow sanitation and safety procedures to maintain a clean work environment.
- Assist in general restaurant upkeep, including sweeping, mopping, and dish handling as required.
Teamwork & Additional Responsibilities
- Work collaboratively with the kitchen, bar, and other FOH team members to ensure smooth
operations.
- Handle customer complaints professionally and escalate issues to management when necessary.
- Participate in team meetings and training sessions.
- Perform additional duties as assigned by the manager or supervisor.
Qualifications & Skills
- Previous restaurant, bar, or hospitality experience is preferred but not required.
- Strong customer service skills with a positive and outgoing personality.
- Ability to multi-task and work in a fast-paced environment.
- Basic math skills for handling payments and making change.
- Knowledge of restaurant POS systems is a plus.
- Ability to stand, walk, and be on your feet for extended periods.
Work Environment & Schedule
- Availability to work nights, weekends, and occasional holidays is required.
- Work is conducted indoors and outdoors (patio seating areas).
- Must be able to lift up to 25 lbs. and perform physical tasks such as carrying trays and cleaning.
Job Type: Part-time
Pay: $16.90 - $18.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid training
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
