Compensation: $18 - $20 per hour
Work Schedule: Monday – Thursday 8:30 – 5:30
Position Start: Date September 4, 2025
Benefits: Retirement Plan (6% Employer Paid), Medical Premium Reimbursement, Tuition Assistance, Employee and Family Life Insurance, Maternity and Paternity Leave, Paid Time Off, Paid Holidays, Long and Short Term Disability
Employment Type: Full-Time
Description of the Role:
We are a public accounting firm in Middletown, DE that is looking for a permanent front desk administrator. The ideal candidate we are looking for:
- Can prioritize many tasks
- Possesses a tech forward approach and broad understanding of a cloud working environment
- Has great organizational and time management skills
- Has the ability to effectively operate copiers, scanners, etc.
- Can comfortably operate a multi-line phone system
- Is a delight to work with
- Feels a sense of loyalty to their coworkers
- Values long term relationships
- Enjoys continually learning new things
- Actively seeks additional work when assigned tasks have been completed
- Believes in establishing and following procedures for optimum client continuity
- Is a great communicator and has an eye for detail
- Is professional and confident communicating with clients and peers in person, by phone, and/or email
- Is comfortable asking for help or direction when needed
- Is proactive and a team player
- Is available to work 9am -5pm Monday – Friday (40 hours per week)
The ideal candidate does not:
- Disregard deadlines or postpone deadlines
- Allow distractions to detract from the clients’ needs
- Overstate experience or understanding
- React defensively to problems or blame others
- Believe that they have learned all there is to know
- Speak about our clients’ confidential business or confidential firm information
Experiences that are helpful:
- Experience in a tax or accounting office or in banking
- Experience with Accounting CS or Creative Solutions, PracticeCS, and FileCabinet CS
- Extensive experience with Microsoft Office, especially Outlook calendars
Specific responsibilities include:
- Managing incoming and outgoing mail and client drop box
- Professionally conducting incoming phone calls with clients
- Quickly managing, scanning and routing incoming client documents
- Accepting and accurately posting client payments
- Providing excellent and accurate client service via in person, telephone and email interactions
- Maintaining an excellent reception area for our clients
- Efficiently binding financial reports, tax returns and other client deliverables
- Promptly and professionally greeting clients
- Assisting clients with appointments, managing calendars, and gathering documents for the day’s meetings
- Coordinating and managing the establishment of client portals for new and existing clients and providing ongoing support regarding those portals
- Providing effective direct support to Director and the Practice Manager to enhance the value they are able to provide to our clients
- Providing general support to the office operations in miscellaneous other tasks and responsibilities to promote efficient operation of the Firm
