As a Banquet Support, you’ll help create memorable guest experiences by providing exceptional service during events, meetings, and banquets. You'll set up and break down event spaces, serve food and beverages, and ensure every guest feels welcomed and cared for. This role is ideal for someone with a positive attitude, great attention to detail, and a passion for hospitality.
Food Handler and TABC Certification.
ESSENTIAL FUNCTIONS: (Other duties may be assigned.)
- Clean and set up all banquet rooms as directed on BEO's or by customer and supervisor.
- Complete all required set-ups and breakdowns in accordance with hotel and IMPAC standards.
- Perform duties and assignments as specified by supervisor.
- Assist in maintaining clean and neat function rooms, storage areas and equipment areas.
- Ensure the equipment is maintained in good working order and if broken communicate to Engineering department.
- Use care and practice safety requirements when moving equipment.
- Follow lost and found procedures.
- Attend all department meetings.
- Perform customer requests in a professional timely manner.
- Assist fellow associates in performing their duties.
- Comply with any side work assignments.
- Follow all house rules adhering to specified standards of dress, appearance and attendance.
- Ensure all set up of a meeting are completed a minimum of 30 minutes prior to the scheduled starting time.
- Ensure the response time for any changes in set up is no more than the standard of 10 minutes. Coordinate and insure the set up of food buffet a minimum of 5 minutes prior to break.
- Insure the proper re-freshing of the breaks and water stations (minimum of every 60 minutes or as needed if sooner).
- Ensure any messages are delivered within 5 minutes of time received.
- Ensure Audio Visual Equipment is set up within 30 minutes of scheduled function.
- Must be knowledgeable of all in-house services as well as local information and be able to assist customers when questioned.
- When approached by a customer with a problem, associate will empower himself/herself to assist the customer at all times.
- Associate will make every effort to obtain customers name and use it when addressing customer.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to apply commonsense understanding to carry out simple one- or two-step instructions.
- Ability to deal with standardized situations with only occasional or no variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.
- The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
- The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions.
- The employee occasionally works near moving mechanical parts.
- The noise level in the work environment is usually moderate.
Hotel experience is always a plus! Applicants should have:
- Eligible to work in the United States
- Sufficient education and/or literacy needed to identify and read product labels and to communicate with guests about job-related needs.
- Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
- Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
- A warm, professional demeanor that reflects HVMG’s Culture of Excellence by showing a warm smile, friendly personality, and positive attitude.
This position may require a varied schedule, including evenings, nights, weekends, and holidays. Please share your scheduling needs.
- Career growth opportunities across our nationwide portfolio
- Flexible scheduling
- Access up to 40% of your earned wages before payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full healthcare benefits: medical, dental, and vision
- 401(k) with guaranteed 4% match and no vesting period
- Exclusive hotel and food & beverage discounts
Our Be Excellent culture is more than just words on a website - we live and breathe it. As one associate said in an anonymous survey, \"This is the best management company I've ever worked for. They walk the talk from the corporate office to the field.\"
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
