Overview
Join our dynamic hospitality team as a Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift at the front desk, manage guest accounts, and uphold the highest standards of customer service. Your proactive approach will contribute to the safety, security, and satisfaction of our guests while maintaining efficient hotel operations during nighttime hours. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations in a vibrant hospitality environment.
Duties
- Conduct nightly audits of guest accounts using property management systems (PMS) such as OPERA to ensure accuracy and completeness.
- Manage check-ins and check-outs for late-arriving guests with professionalism and efficiency.
- Respond promptly to guest inquiries, requests, and complaints via phone or in person, providing exceptional customer service with a friendly attitude.
- Monitor security cameras, perform safety checks, and follow hotel emergency procedures to ensure a secure environment for guests and staff.
- Prepare detailed shift reports, incident logs, and financial summaries to maintain accurate records of overnight activities.
- Handle reservations, modifications, cancellations, and billing adjustments using hospitality reservation systems.
- Maintain a welcoming front desk environment by practicing excellent phone etiquette and guest communication skills.
Skills
- Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience.
- Strong knowledge of property management systems (PMS), especially OPERA or similar platforms.
- Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.
- Exceptional customer service skills with problem-solving capabilities to address guest concerns promptly and professionally.
- Familiarity with hotel emergency procedures and safety protocols to ensure guest well-being during overnight shifts.
- Excellent phone communication skills combined with courteous phone etiquette for client interactions.
- Ability to work independently during night hours while maintaining high levels of attention to detail and accuracy in all tasks.
Embark on a rewarding career where your dedication transforms overnight stays into memorable experiences for our guests!
Pay: $15.00 - $17.00 per hour
Work Location: In person
