- At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected and empowered to grow. That’s why health, balance and well-being are core values in everything we do.
- The Spa Attendant Supervisor leads the Spa Attendant team to ensure a seamless, elevated guest experience while maintaining the highest standards of cleanliness, organization, and guest service throughout the Spa. This hands-on leadership role is responsible for guiding, motivating, and supporting the team to consistently uphold Mirbeau’s service standards. As a working supervisor, approximately 80% of the role is dedicated to active floor coverage and Spa Attendant responsibilities, with limited administrative duties. Through a strong floor presence that provides operational oversight, and ongoing team support as an additional Spa Attendant, the Spa Attendant Supervisor has an essential role in maintaining efficiency, service excellence, and the exceptional wellness experience our guests have come to expect.
- Pay Rate: $22.00 to $25.00 per hour
- Please Note: This role is Full-Time, with estimated hours in the range of 35-40 hours per week, with typical hours being 7:00am -3:00pm, 10:00am - 6:00pm or 2:00pm - 9:30pm Monday-Sundays. *Shift times may be adjusted based on needs of the business and training.
- Job Responsibilities:
- Guest Experience & Service Excellence
- Uphold company standards of excellence, service, and hospitality in every interaction
- Maintain knowledge of spa offerings, amenities, wellness programs, and policies to provide informed, courteous guidance to guests
- Monitor and inspect all spa areas, including locker rooms, fitness areas, treatment hall, Aqua Terrace, resting area, and closets- ensuring cleanliness, organization, and readiness for guests
- Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally
- Team Leadership & Operations
- Oversee daily operations of the Spa Attendant team
- Hire, train, develop, and supervise staff work groups, providing performance feedback and addressing disciplinary actions as needed
- Create and maintain a positive, motivating work environment that boosts morale, engagement, and productivity
- Assist Spa Manager with scheduling staff effectively, manage timekeeping, PTO, and shift coverage for the Spa Attendant staff
- Lead by example with integrity, professionalism, composure, and adherence to company policies
- Collaboration & Communication
- Maintain clear, respectful communication with management team regarding staffing, guest concerns, or operational issues requiring attention
- Attend meetings as required
- Ensure staff adherence to uniform, appearance, and professional behavior standards
- Overseeing shift operations
- Directly work alongside the spa attendants during all scheduled shifts
- Maintain a flexible schedule, with the availability to work mornings, evenings, weekends and holidays as needed
- Qualifications, Skills & Educational Requirements:
- Education & Experience
- High school diploma or equivalent required
- 2+ years of experience in spa, hospitality, or related field
Previous experience in management or leadership strongly preferred
- Guest Service & Team Leadership
- Dedication to exceptional guest service
- Pleasant, approachable personality and neat, professional appearance
- Strong communication skills, both written and verbal
- Ability to manage, train, and motivate a team
- Ability to maintain composure and a positive attitude in a fast-paced environment
- Ability to work independently and lead by example
- Must be reliable, professional, guest-focused, and able to manage time effectively for all scheduled shifts
- Technical & Operational Skills
- Computer proficiency
- Exceptional attention to detail
- Strong time management, organizational and problem-solving skills with the ability to address challenges effectively
- Physical Requirements
- Must be in good health and able to stand, walk, and bend for extended periods
- Ability to lift up to 40 lbs. and comfortably perform the physical duties of the Spa Attendant role as the primary responsibilities of this role
- Employee Perks and Company Incentives:
- Discounted rates for services and retail items within the spa!!
- 401K with company match
- Medical, Dental, Vision and Life Insurance Plan
- Employee Assistance Program and Resources
- Paid time off for full-time AND part-time employees!!
- Holiday Pay
- Career advancement potential within the company
- Anniversary Program
- Work Performance Incentives
- And more!
Are you ready to lead where only the best of the best belong?
Come find your balance- and your future- with us.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
