SUMMARY: Provide personalized banking services ensuring the highest level of quality service is provided to current and prospective customers. Responsible for a variety of duties relating to the opening and processing of new accounts; establishing and maintaining customer relationships; assessing customer needs and effectively sell appropriate bank products and services. Other responsibilities include the accurate processing of routine financial transactions for banking customers, preparing, and maintaining various reports, records and files while ensuring operational integrity.
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Foster a relationship banking environment by successfully assessing customer needs and recommending/advising appropriate bank products and services.
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Knowledge of all products the Bank offers.
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Appropriate knowledge of Banking laws and regulations and the Bank’s policies and procedures
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Ensures adherence to Banking regulations, policies, and procedures.
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Provide excellent customer service that meets the Bank’s standards to internal and external customers.
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Ensures the professional appearance and attitude of Branch personnel.
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Must always present a professional appearance and demeanor.
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Maintain a positive attitude and work environment.
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Uphold the Bank’s code of ethics and values.
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Must be a loyal team player and develop effective working relationships with all associates.
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Ability to work in a fastpaced environment handling multiple tasks simultaneously.
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Ability to be thorough while meeting deadlines.
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Excellent organizational, analytical, math and sales skills
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Effective written and verbal communication skills
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Ability to interact with a variety of professionals.
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Detail oriented with a high degree of accuracy.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
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Provide personalized banking services to current and prospective customers, consistently seeking to expand customer satisfaction and retention and provide the highestlevel quality of customer service.
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Open new personal, business, and nonpersonal accounts and perform maintenance on existing accounts as requested. Follow established Bank policies and procedures which include the completion and verification of the business account profile, including the Bank Secrecy Act site visit as in policy guidelines.
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Perform account maintenance duties for customers (address changes, account title changes, etc.)
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Input TCR checklist when needed.
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Responsible for all IRA’S, contributions, and distributions.
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Responsible for End of Year IRA reporting.
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Responsible for all online and mobile banking customer interaction
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Responsible for vault shipment
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Always maintain an adequate cash drawer balance; this includes buying and selling currency from the vault, as necessary.
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Order, receive, verify, and distribute cash.
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Supervise vault operations and cash drawer operations. Manages cash levels daily.
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Supply Universal Bankers with cash.
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Assist with reconciliation of ATM daily and assure proper equipment operation.
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Assure effective operation of the Coin Machine
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Assists with branch scheduling and timekeeping process.
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Facilitate customer satisfaction and retention by successfully researching and resolving customer issues and inquiries.
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Perform transactional duties accurately to avoid errors, including advanced and complex transactions, handling special requests, and investigating discrepancies in accordance with Bank policies and procedures.
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Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.
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Ensure all duties and responsibilities are performed in accordance with established Bank procedures and regulations.
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Assist with reconciliation of coin machine daily, ability to change coin bags, maintain cleanliness to ensure proper equipment operation.
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Daily use of Cash Recycler to include maintenance as needed and proof as designated.
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Other duties assigned by Branch Manager/Lead Universal Banker.
High School Diploma or GED equivalent
Previous CSR/Universal Banker experience.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job.
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Represent the Bank in a matter that maintains and expands positive relations with all customers, potential customers, and coworkers
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Always present a professional appearance and demeanor.
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Uphold the Bank’s code of ethics and values
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Maintain a positive attitude and work environment
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Must collaborate and develop effective working relationships with all associates.
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Contribute to the fulfillment of department and company objectives and goals. Comply with all departments and company policies, procedures, and regulations and complete require training.
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Ensure adherence to Banking regulations, policies, and procedures.
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May be requested to represent the Bank in various civic and community functions to enhance its image and marketing experience.
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As unique situations present themselves must be sensitive to Bank needs, customer, and employee goodwill, and the public image.
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Maintain an appropriate knowledge of banking laws and regulations and the Bank’s policies and procedures.
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Ability to be thorough and detailed oriented while meeting deadlines.
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Ability to work in a challenging environment managing multiple tasks simultaneously
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Competence with computers
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Effective written and verbal communication skills.
The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions.
