The Receptionist serves as the first point of contact for the community, creating a warm, welcoming, and professional experience for residents, family members, prospective residents, visitors, vendors, and team members. This role is responsible for providing exceptional customer service, managing front desk operations, and ensuring all guests receive prompt assistance and support upon entering the community. The Receptionist helps foster a positive environment that reflects the community's commitment to hospitality, respect, and quality service.
Medical Insurance - HDHP or PPO (Full-time employees only)
Vision/Dental/Life Insurance (Full-time employees only)
Health Savings Account with Company Match (Full-time employees only)
Flexible Spending Account
Company matching 403(b) Plan
Paid Vacation
Personal, Sick and Holidays
Paid Volunteer Program
Total Care EAP (Employee Assistance Program)
Wages on Demand
These benefits may be reduced depending on FT, PT, PRN or temporary job status. To receive certain benefits, eligible employees may be required to meet participation requirements and pay required premiums and other contributions.
Bethesda Senior Living Communities reserves the right to pay a wage/salary that is lower or higher than the above posted compensation range.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages a multi-line telephone system by answering calls in a timely manner, relaying messages accurately and in a courteous, customer friendly manner.
Provides a positive first impression of the community to all customers.
Distributes and sends mail and faxes.
Maintains inventory of office supplies.
Assists managers in special projects and mailings as requested.
Assists Executive Director and Business Office Manager as needed.
Maintains confidentiality of residents’ personal information in and out of the community and protects and supports residents’ rights.
Maintains a professional appearance and demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents’ / guests’ requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
Performs all other duties as assigned or required.
Managerial Breadth/Scope of Job
There are no managerial responsibilities.
Knowledge/ Skills/Abilities
Ability to maintain a positive, pleasant manner in a stressful, demanding environment.
Ability to maintain composure during frequent interruptions and in emergency situations.
Ability to read, write and verbalize understanding of written documentation, verbal instructions, and policies and procedures.
Ability to work independently without direct supervision by following community procedures and guidelines and using good judgment
Demonstrates a SERVANT heart and attitude by following our Mission Statement.
High School Graduate or equivalent required.
Working Environment/Physical Requirements
Environment is indoors in an open area office space with frequent distractions. Must be able to lift 20 pounds frequently when receiving and maintaining office supplies for store room.
