Description:
Be fit. Change lives. Have fun.
Here at Orangetheory Fitness we create exciting and rewarding experiences for our team members that are motivated,
career driven, and fitness-minded who want to improve themselves and their future. We are currently looking for a Studio
Manager keen on driving sales and operational excellence to provide leadership and daily direction within our studios, while
promoting the benefits behind this science-based, full-body group workout.
The Studio Manager is someone who is task-oriented and willing to be held accountable. Who will look everyone who enters
the studio — members, employees, visitors — in the eye, call them by name, and make time for them. Who can motivate a
sales team. Who listens. Who likes to stay fit and to have fun!
Why work for Orangetheory Fitness?
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WORKOUT FOR FREE!
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Monthly Bonuses
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PTO & Holiday Pay
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Medical/Dental/Vision, Life, STD, and Other Benefits
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401k with Matching
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Paid Training
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Growth Opportunities
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Employee Recognition Program
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Fitness Casual Dress Code
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Free Classes for Family/Friends
Studio Manager Responsibilities:
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Responsible for overseeing the sales process and systems
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Manage and exceed all Orangetheory sales and operational budgets
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Responsible for meeting performance metrics (KPIs), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
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Lead and coordinate initial and ongoing sales drivers (studio events, community outreach)
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Manage, coach, and develop all staff by modeling all studio activities through self-involvement (lead by example)
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Train, mentor and evaluate the performance of all employees for ongoing success and future growth
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Responsible for monthly 1:1s and annual staff performance reviews
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Ensure compliance and adherence of Orangetheory business policies for daily studio operations
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Monitor the hiring and scheduling of all studio staff
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Develop a high energy culture through contests and incentive-based motivation
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Responsible for 30-60-90 and annual OTF staff performance reviews
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Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, delinquent account procedures, customer care calls, change requests and document scanning
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Provide and maintain the highest level of customer service, using effective decision-making to help resolve customer service issues
Requirements:
- Proven sales leadership is required (3+ years)
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3+ years of management experience, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
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Must pose a high caliber approach to coaching and staff development
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Must possess excellent leadership and management skills to create a positive, successful environment for staff and members
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Previous management experience in the health & fitness industry strongly preferred
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Strong work ethic, integrity, and professional demeanor
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Solid verbal and written communication skills
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Passion for health and wellness
