MANTECH seeks a motivated, career and customer-oriented Journeyman Field Support Technician to join our team in Doral, Florida.
Responsibilities include but are not limited to:
-
Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
-
Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
-
Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
-
Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
-
Escalate complex issues to senior Technicians and contribute to process improvement initiatives.
Minimum Qualifications:
-
HS diploma: a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for education.
-
Must possess two certifications Security+ , CompTIA A+ and Network+ certifications or equivalent, relevant vendor-specific certifications (e.g., Microsoft, Cisco),
-
DoD 8570.01-M IAT Level II certification.
-
3+ years of experience with 2+ years of position-specific relevant experience.
-
Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
-
Proficiency in installing, configuring, and troubleshooting Windows operating systems. Experience with Active Directory and remote desktop tools.
-
Experience with cybersecurity tools and best practices. Experience with end-user device support (desktops, laptops, mobile devices).
Desired Qualifications:
-
Bachelor’s degree in information technology, computer science, or a related field.
-
Experience working in a managed services environment. Experience with cloud technologies (e.g., AWS, Azure).
-
Experience with scripting and automation tools. Experience with advanced cybersecurity incident response and server administration and virtualization.
-
Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.
-
Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
Clearance Requirements:
-
Must have an active TS/SCI clearance.
Physical Requirements:
- Required Travel up to 50%
-
Must be able to remain in a stationary position 50%.
-
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
-
The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
