Chiropractic Assistant/Receptionist
Summary of Position:
The Clinical Assistant assumes a pivotal role in orchestrating daily administrative responsibilities, preparing treatment spaces, and providing invaluable support to practitioners during clinical hours. Integral to this position is the administration of hot/cold packs, electrical stimulation, and traction units, guided by practitioner directives.
Knowledge:
- Expertise in principles and processes of customer service, encompassing needs assessment, service quality standards, and customer satisfaction evaluation.
- Proficiency in the structure and content of the English language, including word meanings, spelling, grammar rules, and composition principles.
- Familiarity with administrative and clerical procedures, encompassing word processing, file and record management, form design, and office terminology.
Skills:
- Speaking: Articulating information effectively to others.
- Active Listening: Devoting full attention to others, comprehending points made, asking relevant questions, and avoiding interruptions.
- Service Orientation: Actively seeking opportunities to assist individuals.
- Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
- Coordination: Aligning actions with others' activities.
Abilities:
- Oral Comprehension: Ability to understand spoken words and sentences.
- Oral Expression: Effectively conveying information and ideas through speech.
- Speech Clarity: Clear articulation for others' understanding.
- Speech Recognition: Identifying and comprehending the speech of others.
- Written Comprehension: Reading and understanding written information and ideas.
- Bilingual: Proficiency in Spanish or Arabic is advantageous.
Technology Skills:
- Proficient in word processing software such as Google Docs, Microsoft Word, and One Drive.
- Familiarity with electronic mail software like Microsoft 365 and Microsoft Outlook.
- Experience with EMR Software like Software Motif, Medent, eClinicalWorks, etc.
Work Activities:
- Getting Information: Observing, receiving, and obtaining information from patients.
- Documenting/Recording Information: Entering, transcribing, recording, storing, and maintaining information in written or electronic form.
- Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish work.
- Processing Information: Compiling, categorizing, and verifying information or data.
Task, Responsibilities, & Duties:
- Answer phones and obtain patient demographics and insurance details.
- Verify patient insurance coverage and collect co-payments/deductibles.
- Schedule appointments and conduct reminder calls.
- Prepare treatment rooms for clinical examinations.
- Assists providers in the application of hot/cold packs, electric stimulation, and traction units as directed.
- Coordinate daily administrative activities, including scheduling, patient check-in/check-out, paperwork completion, and patient record maintenance.
- Address patient queries and concerns professionally.
- Ensure cleanliness and maintenance of the office space.
- Thrive in a fast-paced environment and demonstrate a coachable attitude.
Education & Experience:
- High school diploma or equivalent.
- Minimum of three years of related customer service experience in a fast-paced setting (retail/restaurant).
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Standing/walking for up to 4 hours during active clinic hours.
- Ability to lift up to 15 pounds at times.
Job Type: Part-time
Pay: $18.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
Ability to Relocate:
- Buffalo, NY 14209: Relocate before starting work (Required)
Work Location: In person
