HCA SERVICE CHIEF II
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59p.m. (P.S.T.) on the day the County's needs are met. Qualified applicants are encouraged to apply immediately.
This recruitment will establish an Open eligible list and will be used to fill current and future HCA Service Chief II vacancies. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County.
HEALTH CARE AGENCY
The
County of Orange, Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health, Correctional Health Services, Specialized Medical Services, and Public Health Services -is committed to meeting the health needs of the diverse Orange County community.
ADULT CORRECTIONAL HEALTH SERVICES
Correctional Health Services (CHS) is comprised of two (2) separate entities. One is for adult inmates, and the other is for juveniles. The Adult CHS program provides medical, dental, nursing, infection control, health education and pharmaceutical services at a community standard of care and provides mental health services including 24-hour emergency triage and crisis intervention, suicide prevention, treatment beds, individual and group therapy, substance use counseling, medication assessment and discharge planning to all adult inmates in the County's five (5) correctional facilities. The Juvenile Health Services program has two (2) clinics —Juvenile Hall Health Clinic and Orangewood Family Health Clinic.
BEHAVIORAL HEALTH SERVICES
The
Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Children and Youth Services, Quality Management Services, Mental Health Services Act Office, Data Analytics and Evaluation, Crisis and Acute Care Services, Substance Use Services, and Forensics and Justice Involved. These Service areas provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care.
Children and Youth Services (CYS) provides outpatient behavioral health services to Medi-Cal eligible or uninsured children and youth who need medically necessary treatment to ameliorate their mental and behavioral health conditions. CYS provides case management, assessment, individual, group and family therapy, psychological testing, psychiatric evaluation and medication support, crisis intervention, and peer support services to children and youth in Orange County.
THE OPPORTUNITIES
The immediate vacancies are within CHS and CYS. However, future HCA Service Chief II vacancies may be in other Divisions; thus, qualified applicants are encouraged to apply.
There is one (1) immediate vacancy within CHS.
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The Adult CHS Mental Health Housing Units provide multidisciplinary behavioral health services to incarcerated individuals with chronic and serious mental illness within the Orange County Jail system. The HCA Service Chief II oversees the daily operations, workflow, compliance, and program coordination for specialized male and female mental health housing units. This position leads multidisciplinary teams consisting of Behavioral Health Clinicians, Mental Health Specialists, Mental Health Workers, Psychiatrists, and Psychiatric Nurse Practitioners while ensuring adherence to CHS policies, Title 15 requirements, DRC compliance measures, and quality improvement standards.
There is one (1) immediate vacancy within CYS.
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The HCA Service Chief II in CYS Outpatient Clinics will supervise a diverse unit of professional behavioral health providers to oversee services to Medi-Cal beneficiaries, ages 0 through 20, who have a serious emotional disturbance (ages 0-17) or a serious mental illness (ages 18 through 20).
The ideal candidate will also demonstrate extensive knowledge and/or experience, skills, and abilities in the following core competencies:
Professional & Technical Expertise
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Expert knowledge of Medi-Cal documentation requirements
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Proficient use of Microsoft Suite, specifically Word, Excel, PowerPoint, and other software programs, including IRIS and Employee Health Record
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Understanding of federal, state and local laws, regulations and policies to ensure strict compliance in all program operations and funding activities
Leadership & Developing Others
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Leading and mentoring a multidisciplinary team
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Developing staff by providing opportunities for training and personal growth
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Working with Human Resources to resolve potential conflict between staff as well as performance management
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Valuing learning and finding opportunities for challenging and improving staff performance
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Promoting and supporting ethical and professional standards in the workplace, and skillfully handling personnel issues
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Sharing responsibility, authority, and accountability
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Applying County Policies and Procedures, Memorandum of Understanding, and HCA Code of Conduct when composing performance evaluations and performance incentive plans
Building & Maintaining Relationships
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Providing training for community partners
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Establishing rapport and maintaining mutually productive relationships
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Attending to the needs and expectations of customers
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Collaborating with other programs withIn BHS, CHS, community partners, and other stakeholders
Decision Making & Critical Thinking
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Choosing optimal courses of action in a timely manner
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Analytically and logically evaluating information, propositions, and claims
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Identifying and analyzing problems to propose new ways to do business
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Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
Writing & Oral Communication
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Communicating effectively with staff within the department, community partners and the public
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Composing clear, concise, and comprehensive reports and other written documents
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Listening effectively and presenting ideas and complex materials clearly, concisely, logically, and persuasively both orally and in writing
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Encouraging open and productive communication
MINIMUM QUALIFICATIONS
Click
here to learn more about the minimum qualifications for the HCA Service Chief II position as well as the physical, mental, and environmental conditions.
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all applications to identify the qualified applicants for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview (Weighted 100%)
Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.
Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants with the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.
