Lead Operations. Drive Results. Build Teams That Win.
We’re looking for a high-performing Operations Director to lead a growing, multi-state portfolio of self-storage properties across the Western U.S.
You will be responsible for driving performance across revenue, occupancy, expense control, and team development, while leading a team of District Managers and on-site leaders.
You’ll report directly to the COO and play a key role in shaping how we scale. If you’re someone who thrives in accountability, takes initiative, and knows how to build strong teams that deliver results — keep reading.
How We Operate
We run on EOS (the Entrepreneurial Operating System). In this role you’ll own a Scorecard, set and deliver quarterly Rocks, run weekly Level 10 meetings with your team, and be measured on GWC — do you Get it, Want it, and have the Capacity to do it. We value the right person in the right seat, and we hold ourselves accountable to numbers, not just effort. Prior experience operating in an EOS environment (or a comparable structured, metrics-driven system) is a strong plus.
What You’ll Own
- Full regional P&L performance (revenue, occupancy, expenses)
- Leadership and development of District Managers and site-level teams
- Operational consistency across all locations (SOPs, brand standards, execution)
- Performance analysis using financials and operational metrics
- A weekly Scorecard and quarterly Rocks tied to portfolio performance
- Resolution of escalated operational and customer issues
- Cross-functional collaboration with Marketing, Revenue Management, HR, and Facilities
- Executive-level reporting with clear, actionable insights
- Participation in weekly Level 10 leadership meetings, Scorecard reviews, and quarterly planning
The Kind of Leader We Need
We’re not just looking for someone who can run operations — we’re looking for someone who can lead people the right way.
This role requires:
- High emotional intelligence
- Strong communication and accountability
- The ability to coach, not just manage
- A leadership style grounded in respect, trust, and consistency
Our culture is built on real values — not posters on a wall. You’ll be expected to model them daily. The core values we thrive by are:
- Kind and Caring
- Positivity
- Taking Initiative
- Being Process Oriented
What You Bring
- 5+ years of multi-site leadership experience with full P&L ownership
- Experience in self-storage (preferred) or similar — multi-site retail, hospitality, or property management
- Strong financial acumen (budgeting, forecasting, performance analysis)
- Proven ability to build, develop, and hold teams accountable
- Experience operating in a structured, metrics-driven environment (EOS experience a plus)
- Comfort with data and BI dashboards to drive decisions (Tableau or similar a plus)
- Excellent decision-making, communication, and conflict-resolution skills
- Ability to travel and operate independently across a multi-state region
- Experience with property management systems like Cubby, Sitelink, or similar (preferred)
What Success Looks LikeFirst 90 Days
- Build trust with your team and leadership
- Gain full visibility into portfolio performance and establish your Scorecard
- Establish accountability and address early gaps
- Set your first quarterly Rocks and begin driving measurable improvements
Ongoing
- Consistent revenue growth and improvement in physical and economic occupancy
- Expense control and margin improvement against budget
- Strong, stable, high-performing teams with low avoidable turnover
- Scorecard measurables consistently on-track, quarter over quarter
- Clear, proactive communication with leadership
- Ownership mindset — solving problems before they escalate
Compensation & Benefits
- Salary: $115,000 – $125,000 (DOE)
- Medical, Dental, Vision
- Life Insurance, STD/LTD, and supplemental options
- 401(k)
- 20 days PTO annually
- Employee assistance program, flexible spending account, employee discount
Why Join Us
We’re a fast-growing self-storage operator with a clear vision, strong leadership, and a culture built on accountability and results.
You’ll have:
- Direct access to executive leadership
- Real influence on business performance
- The opportunity to build and shape a high-performing operations team
- A company that values people just as much as performance
Bottom Line
If you’re looking for a role where you can truly own outcomes, lead people, and make an impact — this is it.
Pay: $115,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Roseville, CA 95661
