SUMMARY:
Under direct supervision from the Comm Authority Director, contributes to the efficient daily operation of Comm Authority by receiving and processing all Inspection of Public Records Act (IPRA) requests in accordance with the established policies and procedures of Lea County. Maintains professionalism in all interactions with internal and external customers.
ESSENTIAL DUTIES:
-
Receives and responds to public records requests in a timely manner.
-
Produces records for the public, attorneys, and the District Attorney's office.
-
Reviews and redacts sensitive information from recordings and records in accordance with legal and regulatory requirements.
-
Maintains complete and accurate records of all IPRA requests.
-
Prepares regular reports on status and outcome of record requests.
-
Updates maps in computer-aided dispatch (CAD) system.
-
Attends court hearings to authenticate 911 recordings and CAD logs.
-
Assists Fire departments with e-dispatch configurations.
-
Assists with development and implementation of policies and procedures related to records management and IPRA compliance.
-
Responds to requests for service at customer service window.
-
Establishes and maintains an effective system of communication within the department and builds and fosters effective working relationships with the public and others.
- Complies with all property and department policies and procedures.
-
Maintains strict confidentiality of all information processed through the department including records, reports, documents, conversations, etc.
-
Contributes to a team effort and accomplishes related results as required.
-
Performs other duties as assigned.
The duties of this position are not limited to those set forth above. The incumbent will perform such functions, duties and assignments as directed by supervisor and consistent with ability, background and expertise.
MINIMUM QUALIFICATIONS:
-
High school diploma/GED.
-
Three (3) years' experience in emergency communications, law enforcement, or related environment.
-
Must obtain and maintain Law Enforcement Communications, Emergency Medical Dispatcher, First Aid/CPR, and NCIC certifications.
-
A combination of relevant education and related work experience may be considered.
-
Valid driver's license is required when operating a vehicle for work-related purposes.
- Must successfully complete pre-employment requirements including a background check and drug/alcohol screening.
Knowledge, Skills, and Abilities:
Knowledge of:
-
Goals, objectives, functions, policies, and procedures of Lea County.
- Applicable federal, state, county, and local laws, regulations, requirements, principles, and practices of IPRA and public record requests.
-
Principles and practices of emergency dispatch and communications.
-
Records management practices.
- Modern office functions, procedures, and equipment.
Skill in:
-
Operating various word-processing, spreadsheets, database software programs, and industry-related applications in a Windows environment, including CAD, Mediaworks Recorder, Insider Center Recorder, and GIS Feature Editor software.
-
Reading, reviewing, preparing, and analyzing operational reports, contracts, minutes, resolutions, ordinances, and other business-related documents.
-
Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
-
Correct English usage, grammar, spelling, and punctuation.
-
Exceptional customer service.
Ability to:
-
Perform essential duties and adapt to working conditions.
-
Maintain strict confidentiality.
-
Communicate efficiently and effectively both verbally and in writing, individually and in meetings.
-
Establish and maintain professional relationships with individuals of varying social and cultural backgrounds including the public and co-workers at all levels of the organization.
-
Understand and follow verbal and written instructions.
-
Adapt to varying conditions, analyze situations, and adopt appropriate courses of action.
-
Demonstrate professionalism at all times and demonstrate sensitivity in tenuous situations.
-
Handle multiple tasks and meet deadlines.
- Work independently with minimal supervision, as well as cooperatively in group/team settings.
PHYSICALEMOTIONAL DEMANDS:
While performing the duties of this job, the employee regularly is required to sit; use hands to manipulate, touch, or grasp; use a computer and cellphone/telephone; and talk or hear. The employee occasionally is required to stand; walk; and reach with hands or arms. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The physical/emotional demands described here are representative and not necessarily exhaustive of those that must be met by an employee to successfully perform the essential functions of this job.
WORKING CONDITIONS:
Work is generally performed in an office setting with a moderate noise level. The employee may be exposed occasionally to hostile, offensive, and / or violent individuals. Evening work is occasionally required. Tight time constraints and multiple demands are common. Travel is required for training, meetings, conferences, presentations, and other events. Incumbent is subject to call out at any time.
The working conditions described here are representative but not necessarily exhaustive of those an employee encounters while performing the essential functions of this job.
