Reports to: Director on Shift, Operations Director, Operator
Job Purpose:
The Supervisor manages daily operations in the Back of House (BOH) or Front of House (FOH) to ensure efficient, high-quality service for guests. They lead the entire shift, overseeing staff, addressing issues, and maintaining standards of safety, cleanliness, and guest satisfaction.
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Shift Leadership: Oversee the entire shift, ensuring smooth and efficient operations across all areas.
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Problem Resolution: Proactively address issues, preventing operational bottlenecks and maintaining consistent service flow.
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Team Accountability: Enforce company policies (Rincon Handbook) and operational standards (Pathway), holding team members accountable for their responsibilities, and communicating operational expectations.
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Safety Oversight: Maintain a food-safe and team member-safe environment by ensuring all safety protocols are followed.
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Daily Goal Setting: Communicate clear, actionable goals to team members for both shift-wide and individual performance.
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Cleanliness Management: Ensure the workspace is always kept to the highest standard of cleanliness.
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Problem Ownership: Take responsibility for any issues that could impact the shift or subsequent shifts, resolving them promptly.
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Coaching and Development: Provide on-the-spot coaching to Assistant Supervisors and Team Members to foster their growth.
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Assistant Supervisor Leadership: Mentor and guide Assistant Supervisors, helping them develop leadership skills and effectively manage their areas.
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Problem Solver: Quickly identify and address operational challenges to keep operations running smoothly.
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Team Leader: Lead by example, motivating and holding your team accountable to meet company standards.
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Safety Focus: Uphold food and team member safety guidelines at all times.
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Clear Communication: Provide direction and feedback to the team in real-time.
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Ownership and Initiative: Take full responsibility for the shift’s success, stepping in to resolve issues as they arise.
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Leadership Development: Actively develop the leadership potential of Assistant Supervisors, Trainers, and Team Members.
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Flexibility: Able and willing to complete any tasks assigned by Directors and/or Operator.
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Chick-fil-A experience is required
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Proven ability to solve problems in a fast-paced environment
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Strong knowledge of food safety and health guidelines
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Demonstrated experience in leading and motivating peers or teams
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Strong sense of accountability and ownership of duties
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Completion of Supervisor training
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Full-time Supervisors must be available to lead 5 shifts (5am-4pm or 12pm-11pm) per week, including Saturdays
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Part-time Supervisors must be available to lead 3 shifts (5am-4pm or 12pm-11pm) per week, including Saturdays
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Demonstrate a strong understanding and embodiment of our culture of CARE
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Willingness to grow, accept accountability, and handle feedback
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Meet all Assistant Supervisor qualifications and responsibilities.
Our Benefits Include:
- A fun work environment where you can positively influence others
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Flexible scheduling (and closed on Sundays)
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Learning first-hand from an experienced Operator and Restaurant Leaders
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Intentional growth and development to help you reach your professional goals
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Scholarship opportunities (must apply and be approved annually; 75% of applicant employees are approved; Scholarships range from $1,000 up to $25,000)
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Free meals during shifts
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Free college tuition through our partnership with University of the Cumberlands
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Competitive pay
This Chick-fil-A® Restaurant is operated by an independent franchised business owner
who makes all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: Up to $18.00 / hour
Benefits:
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Flexible schedule
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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Referral program
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Employee discount
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Paid training
Job Type: fulltime, parttime
Schedule:
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Weekend availability
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Day shift
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Night shift
Education: No education required
Work location: On-site
