Job description:
GeorgiaLina Automotive is an auto repair Center changing the standards in this industry. We are hiring for an Office Service Coordinator. An office service coordinator/dispatcher is someone who initiates automotive services and repairs by obtaining/verifying symptoms and services requested; generates repair orders and schedules accordingly, acts as a liaison between technicians, customers, vendors and managers. Creates estimates, orders, tracks and maintains organized record keeping for materials required. Maintain a clean and tidy checkout area and keep reports of cash and credit transactions.
The responsibilities of a service coordinator would include these duties listed.
- Ascertains automotive problems and services by listening to customer's description of symptoms and/or services requested; clarifying description of problems and/or services requested.
- Prepares repair orders in Manager Database.
- Organizes and Maintains Service schedule
- Provides constant and Clear communication between Office and Service departments
- Develops estimates by costing materials, supplies, and labor.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and updating contact information for communication; answering questions and concerns; arranging towing and temporary transportation.
- Orders, tracks and maintains records for materials required.
- Handle payment transactions with customers and keep reports of transactions
Required Skills:
- Strong Computer Skills and Able to learn new software
- Automotive knowledge
- Communication skills, Problem Solving and Reporting Research Results
- Time management
- Professional appearance and work ethic
- Great attitude with a high-energy personality
- Pleasant customer service
- Very Organized
- Quality Focus and Productivity
- Attention to detail and mathematical skills
- Honest, Reliable and Trustworthy
- Must have a valid drivers license and clean driving record
- Must be able to pass a criminal background check and drug test
Pay: $41,600.00 - $52,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
