CSA Miami Inc. is the Procurement and Control Tower service provider that global supply chains rely on — powered by Cargoo, our digital, cutting-edge collaboration platform. We're growing our Customer Service team and looking for someone who enjoys solving problems, building great client relationships, and helping users get the most out of technology. If you're detail-oriented, bilingual, and energized by fast-paced logistics environments, we'd love to hear from you.
Role Overview:
The Customer Service & Logistics Support Specialist provides support to internal and external customers using our collaboration platform, Cargoo. This includes technical support, resolving customer queries, recommending solutions, and guiding users through platform features and functionality — ensuring our users can navigate and use Cargoo efficiently. The role also involves maintaining excellent client relationships, delivering Cargoo training to customers and colleagues, and other duties as assigned
Responsibilities:
Platform Support & Training
Account & Data Management
Logistics Operations
Reporting & Continuous Improvement
Candidate Requirements:
- Min 2 years of customer service experience
- Experience in maritime logistics
- Experience with help desk software (Freshdesk, Zendesk or others)
- Detail oriented with strong multitasking and problem-solving skills.
- Legally authorized to work in the USA.
- Languages: English (required), Portuguese (required), Spanish (a plus)
- System knowledge: Microsoft office, inclusive Power BI, experience with Jira and Confluence a plus.
Job Type: Full-time
Work Location: In person
