Overview
Manage both indoor and outdoor café operations, lead a high-performing team, and deliver an exceptional experience for members and guests.
Key Responsibilities
Leadership & Staff Management
-
Hire, supervise, train, and coach all café associates.
-
Assist with interviewing and selecting new team members.
-
Direct, train, and schedule staff to ensure consistent service excellence across all café locations.
-
Maintain high standards of appearance, grooming, and uniform compliance.
Daily Operations
-
Oversee all day-to-day indoor and outdoor café operations.
-
Prepare daily food and beverage offerings according to recipes and standards.
-
Ensure all grab-and-go products are stocked, fresh, organized, and temperature-controlled.
-
Keep all service areas—inside and outside—clean, organized, and member-ready.
-
Rotate and replenish all food items, supplies, and cleaning materials.
-
Place orders with approved vendors and manage daily deliveries and setups for both café spaces.
-
Maintain consistent attendance and adhere to assigned work and break schedules.
-
Complete additional duties and operational checklists as assigned.
Quality, Safety & Compliance
-
Maintain food safety, sanitation, and quality standards in all indoor and outdoor service areas.
-
Implement and enforce cash-handling protocols to ensure accuracy and accountability.
Reporting & Administration
-
Complete all required daily, weekly, and monthly operational reports.
-
Manage cash controls and payroll records for café staff.
Member Experience & Promotion
-
Provide an elevated level of service to members, guests, and staff across all café areas.
-
Communicate regularly with the team about menu items, promotions, and operational expectations.
-
Plan, market, and execute special events and promotional activities for both indoor and outdoor cafés.
-
Coordinate and supervise special functions as needed.
Qualifications
-
Strong verbal and written communication skills in English.
-
Friendly, people-oriented, creative, and team-focused.
-
SERV Safe certification required.
-
Basic math proficiency (addition, subtraction, multiplication, division).
-
Ability to work a flexible schedule, including mornings, evenings, weekends, and some holidays.
Physical Requirements
-
Frequently stand, walk, bend, kneel, crouch, climb stairs, and reach throughout the workday.
-
Frequently lift, carry, push, and pull up to 35 pounds.
-
Ability to work independently and respond quickly to operational needs throughout the department.
