Who We Are
BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup
into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages
over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune
Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces
for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a
smarter way to live, invest, manage, and grow.
BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-
getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set
our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where
we’ve come and are ready to tackle what’s next. Come join us!
Position Summary:
The Service Technician I is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician I works on the Property Management team to trouble shoot, make proper repairs and provide excellent customer service for our customers in our Progress Residential single-family homes.
Essential Functions:
Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests
Ability to provide outstanding customer service and be an ideal representative of Progress Residential’s standards
Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
Maintain fleet vehicle and inventory within company guidelines
Diagnose and perform service or repairs as directed, involving the following daily:
Electrical and plumbing
Appliances
Water irrigation systems
Stairs, gates, fences, patios, railings
Tile, carpet, and flooring
Interior/exterior lights
Fireplaces, ceiling fans
Gas fixtures and appliances
Shutters, doors, cabinets, windows, and sliding glass doors
Door locks, mailboxes, and locks
Security systems
Leaks
Walls
Pool areas, tile, hot tub/spa, pool furniture
Other Service areas as required.
Schedule and perform routine preventive service on residential properties
Report all major repairs and need requisitions prior to any expenditure of funds
Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition
Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
Ensure all workplace safety standards and practices are upheld
Completes service requests in a professional timely manner
Maintains regular attendance and excellent punctuality
This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to
Drivers of Progress Residential Fleet vehicles are expected to maintain a good driving record and drive in a safe manner at all times
Qualifications:
High school diploma or equivalent required
Must have a valid Driver’s License in the working state
Minimum of 1 years’ experience in general service or other service responsibilities.
Required equipment - Employee must have their own basic tools required to perform ongoing service in a residential environment
Available for on-call service work
Available to work both weekends and evenings
Previous experience in either the single-family or multi-family rental industry preferred
Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines
Ability to interact with residents, and vendors/contractors tactfully and professionally
Strong organizational skills, communication and people-skills
Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease
Must be knowledgeable of all pertinent laws and EPA and OSHA regulations
Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e. Smartphone, iPad is preferred)
Honest, ethical and handles things in confidential manner.
Pay Range:
$22.00 - $28.00
BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.
