General Manager
Pay: $50,000 - $55,000 per year
Lead the Pack. Build the Team. Make a Difference.
Are you a natural leader who loves creating great experiences for people and pets? We’re looking for a passionate, energetic, and experienced General Manager to lead our team and keep the entire operation running at its best.
This is more than a management job. You’ll have the opportunity to build an amazing team, grow the business, create memorable experiences for pet parents, and make sure every pet in our care is safe, happy, and well cared for.
If you thrive in a fast-paced environment, enjoy solving problems, and love being part of a team where no two days are the same, you may be the perfect fit.
About the Role
As General Manager, you’ll oversee the day-to-day operation across all departments while creating a positive, high-energy environment for both pets and people.
You’ll lead departmental supervisors, develop your team, drive business results, and make sure our standards for animal care, customer service, cleanliness, and safety are consistently met.
This is a hands-on leadership role where your ability to inspire people, make smart business decisions, and jump in when needed will make a real difference.
What You’ll Do
- Take ownership of overall operations, budgets, labor, and financial performance
- Lead, coach, and develop departmental supervisors and key team members
- Hire and build a strong, talented team
- Partner with HR on performance management, coaching, and employee development
- Create an engaging team culture where people enjoy coming to work
- Lead regular team meetings and keep everyone connected and informed
- Monitor performance and use data to make smart business decisions
- Drive revenue and profitability through strong operations and exceptional service
- Ensure company policies, operational standards, and safety protocols are followed
- Oversee vendor relationships and daily financial processes, including deposits
- Partner with regional leadership to achieve company and brand goals
- Jump in to solve challenges quickly, calmly, and creatively
- Maintain a clean, safe, welcoming environment for pets, pet parents, and team members
What Success Looks Like
You’ll know you’re making an impact when:
- Your team is engaged, motivated, and excited to come to work
- Department leaders are growing and developing their teams
- The operation runs smoothly, safely, and efficiently
- Pet parents trust us and keep coming back
- Pets receive exceptional care every day
- Revenue and profit goals are achieved
- The team works together and supports one another
- Guests leave happy and employees feel proud of the work they do
What You Bring
- Proven leadership experience managing multi-department operations
- Hospitality, pet care, retail, or related experience is a plus
- Strong financial and business management skills
- P&L management experience preferred
- Excellent communication and team-building skills
- Ability to analyze data and turn it into action
- A positive, solution-focused mindset
- Ability to stay calm and confident in a fast-paced environment
- Strong customer service instincts
- A genuine love for pets and the people who care for them
- Flexibility to work weekends and holidays as needed
Why You’ll Love It Here
This is an opportunity to lead a team while doing work that has a real purpose. You’ll help create a place where pets are excited to visit, pet parents feel confident leaving them in our care, and team members have the support and leadership they need to succeed.
You’ll enjoy:
- Competitive salary of $50,000 - $55,000 per year
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off
- Employee discount
- Opportunities to grow your leadership career
- A fun, fast-paced, team-focused environment
- The chance to work with pets every day
Ready to Lead the Pack?
If you’re an energetic leader who knows how to build great teams, drive results, and create an experience people and pets love, we want to meet you.
Apply today and bring your leadership, passion, and business expertise to a company where pets, people, and performance come first.
Job Type: Full-time
Work Location: In person
Pay: $50,000.00 - $55,000.00 per year
Benefits:
Experience:
- Manager : 3 years (Preferred)
Work Location: In person
