Description:
Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service and contributing to a clean, well-maintained restaurant while delivering food and beverage services. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.
Requirements:
Job Duties:
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Ensure the safety and security of our guests by maintaining guest privacy at all times.
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Participate in pre-shift, and post-shift, meetings.
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Welcome and greet guests with a warm friendly smile.
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Accurately process guest orders to ensure food items are prepared properly and in a timely manner. Prepare guest checks that itemize and total meal costs and sales tax.
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Maintain superior standards of quality, service, and cleanliness in the restaurant.
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Utilize persuasive selling techniques to sell, and upsell, food and beverage service.
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Clear and reset tables at the end of each course or upon completion of the meal.
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Listen to guest requests and concerns, and resolve in a professional and courteous manner.
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Promote other services of the hotel, including guest rooms, and meetings and events.
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Demonstrates a positive attitude, and maintains a professional appearance.
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Perform other duties as assigned.
Qualifications:
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High school diploma or equivalent.
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Previous banquet service experience preferred.
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Ability to communicate with guests, and team members, in a professional manner.
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Ability to learn safety, emergency, and accident prevention policies and procedures.
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Ability to lift food service trays with china, glass, and silver up to 25 lbs.
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Ability to work a flexible schedule, including weekends and holidays.
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Ability to stand for extended periods of time.
