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Work Shift Day
Work Day(s) Monday-Friday
Shift Start Time 8:30 AM
Shift End Time 5:30 AM
Worker Sub-Type Regular
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description This position is responsible for applying extensive knowledge of patient experience, continuous process improvement practices, project management, and change management to develop and execute strategic initiatives that support organizational patient experience goals.
Experience
3+ years of progressive patient/customer experience and/or service excellence experience and knowledge
Experience as a process change leader with demonstrated results in organizational effectiveness, quality improvement, project management and change management
Proven track record of identifying actionable customer insights and translating them into creative solutions that deliver results
Track record of building cohesive and highly engaged teams
Experience collaborating with clinical partners/roles to drive participation in improvement initiatives
Preferred Qualifications
Master’s degree
Education
Bachelor’s degree
Certification Summary
No professional certifications required
Knowledge, Skills, and Abilities
Strong analytical skills
Team and project leadership
Ability to rally and orchestrate cross functional resources/stakeholders, driving collaboration
Project management
Hospitality, service excellence or consulting experience
Strong knowledge of Epic and its reporting capabilities (Slicer Dicer, etc…)
Strong communication skills, including executive storytelling and presentation skills utilizing data
Nimble and able to handle multiple tasks, challenges and projects
Curious and creative
Job Responsibilities
Develops and executes strategies to improve patient satisfaction and overall service delivery across the patient family journey.
Analyzes patient family feedback and operational performance data to identify and implement improvement initiatives.
Delivers significant and measurable business results by leading several long-term strategic patient experience projects and initiatives.
Serves as a consultant and subject matter expert to clinical and administration stakeholders for patient family experience improvement.
Orchestrates system resources/stakeholders in the buy-in and execution of patient experience improvement initiatives.
Identifies industry best practices and makes recommendations on how to apply them to the Children's Healthcare of Atlanta system.
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address 1575 Northeast Expy NE
Job Family Director/Senior Director
