The Senior Director, CargillNow Experience (Cargill’s name for its global ServiceNow platform) leads the enterprise strategy, governance, experience, roadmap, and value realization of CargillNow as a global, multi-function employee experience and service delivery platform.
This role is accountable for enterprise value realization through increased adoption, workflow efficiency, automation, self-service utilization, employee experience outcomes, and service delivery effectiveness. It is also responsible for advancing CargillNow to a scalable, integrated enterprise capability across HR, Digital Technology & Data, Finance, Legal, Procurement, and other enabling functions. The Senior Director works across the entire organization to partner with senior leaders, functional product owners and product pods, capability owners, technical platform owners, vendors, and user groups to prioritize demand, standardize governance, improve the employee and manager experience, enable automation, and deliver measurable business outcomes.
The role also leads a growing CargillNow team, currently consisting of three team members, with the opportunity to expand capabilities and organizational capacity over time. The Senior Director is responsible for building a high-performing team, establishing clear priorities and accountabilities, developing talent, and fostering a culture of collaboration, continuous improvement, and enterprise impact.
The role facilitates the CargillNow Steering Committee, aligns cross-functional priorities, enterprise workflow automation/AI, ensures product portfolio cohesion, Governance, roadmap, standards, demand management and drives consistency across platform strategy, employee experience standards, service performance, communications, knowledge, change management, and value measurement. This role also is responsible for driving a common taxonomy, visuals, reporting, timing and authority by topic area all while driving for continuous improvement and operating model maturity.
