Help Desk Analyst
Job Summary
Join our dynamic IT support team as a Help Desk Analyst, where you'll be the frontline hero in delivering exceptional technical assistance to users across various departments. Your energetic approach will ensure swift resolution of hardware, software, and network issues, empowering our team to operate seamlessly. This role offers a fantastic opportunity to develop your troubleshooting expertise while making a tangible impact on daily business operations. If you thrive in fast-paced environments and enjoy helping others solve technical challenges, this position is perfect for you!
Responsibilities
- Provide first-level technical support via help desk systems, assisting users with hardware, software, and network issues promptly and professionally
- Troubleshoot and resolve problems related to computer hardware, operating systems (Windows and Linux), mobile devices, and peripherals
- Manage customer support tickets efficiently, documenting issues clearly and following up to ensure resolution
- Support user account management tasks such as Active Directory account creation, modification, and deactivation
- Assist with network troubleshooting including LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPN connectivity, firewalls, and GPO (Group Policy Objects) settings
- Conduct equipment troubleshooting for desktops, laptops, printers, and other peripherals to minimize downtime
- Collaborate with IT infrastructure teams to escalate complex issues involving computer networking or server-related problems
Skills
- Strong knowledge of Microsoft Office applications and general computer management tools
- Proven experience in technical support roles with a focus on help desk systems and customer service excellence
- Familiarity with computer networking concepts such as TCP/IP, LAN, DNS, VPNs, firewalls, and network troubleshooting techniques
- Proficiency in Windows support (including Windows 10/11), Linux operating systems, and desktop support procedures
- Ability to troubleshoot hardware issues related to computer hardware components and peripherals effectively
- Experience managing customer support tickets using help desk or IT service management platforms
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
- Analysis skills for diagnosing issues quickly and accurately while providing effective solutions
- Knowledge of Active Directory management for user account administration and security policies
- Understanding of IT infrastructure components including routers, switches, DNS servers, and TCP/IP protocols
- Familiarity with mobile device support and troubleshooting across various operating systems
Embark on a rewarding journey where your technical expertise fuels operational success! We are committed to fostering an inclusive environment that values your growth as an IT professional. Join us to make a difference—helping teams stay connected and productive every day!
Pay: $33.89 - $48.77 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
