Rogers Enterprises, Inc. is a growing fine jewelry chain with stores spread throughout 15 states. Founded in 1910, this family-owned company operates under the names Rogers & Hollands Jewelers and Ashcroft & Oak Jewelers. As a Web Fulfillment Assistant with our family-owned company, you’ll be part of a close-knit team that values collaboration, trust, and personal growth. You’ll have the opportunity to make a real impact on our online operations, helping to shape the guest experience.
SUMMARY
The Ecommerce Order Management Associate is responsible for the administrative oversight and logistical coordination of all ecommerce orders. Ensuring a seamless guest experience, you will review new orders, execute complex process flows, and determine the most efficient location to source merchandise from our 70+ stores and vendors. This role is primarily focused on data entry, system-based order placement using the Salesforce Order Management System, and active communication with store teams to ensure guest orders are fulfilled accurately and on time. This is an opportunity to work in a fast-paced environment with bonus eligibility based on on-time shipments, inventory control, and ecommerce sales.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Process and track online orders daily using the Salesforce Order Management System to ensure order integrity and workflow efficiency.
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Determine and execute merchandise sourcing logic by analyzing inventory across our 70+ stores and vendors to find the right merchandise for every order.
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Work directly with store associates and vendors to place orders, provide updates, and troubleshoot any fulfillment delays.
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Execute process flows to ensure that orders are routed to the correct locations and that all business rules are met.
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Maintain and track inventory records regularly to ensure accuracy between our physical locations and our digital storefront.
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Assist the Ecommerce Fulfillment Manager with miscellaneous administrative tasks and reporting as needed.
QUALIFICATIONS
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Attention to Detail: Exceptional accuracy when managing data and navigating complex order flows.
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Problem Solving: Ability to creatively solve logistical puzzles and find solutions for orders that fall outside the typical process.
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Organization: Strong organizational skills to manage a high volume of active orders across multiple locations.
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Sense of Urgency: A proactive mindset to ensure our guests receive their orders as quickly as possible.
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Communication: Professional communication skills for collaborating with store teams and external vendors.
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Technical Aptitude: Ability to learn and master new software systems quickly.
TECHNICAL SKILLS
Proficient in Microsoft Office Suite and comfortable with learning new systems
PHYSICAL DEMANDS
This role requires lengthy standing and movement to different departments throughout the building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SCHEDULE
This in-office position requires a willingness to work weekend hours during peak holiday (e.g. November-December) with schedule flexibility (e.g. work from home days) during non-peak seasons pending order demand. It is 40 hours per week with OT possible during peak times.
PAY
$18-$20 an hour
BENEFITS
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Health Insurance- Four plans available including prescription coverage.
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Dental and Vision- Two dental plans, and a vision plan available.
- Voluntary Benefits- Additional Voluntary benefits including Voluntary Life, Disability, Accident, Critical Illness, Hospital Indemnity, Pet Insurance, and Fitness Discounts.
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Paid Time Off- 40 hours after 3 months, then 80 hours at 1 year anniversary.
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Overtime- May be eligible if meets all requirements.
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Holiday Pay- New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
- Discounts- Associate discounts on store purchases available.
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Wellness and other discounts- Employees that participate in annual wellness event and are enrolled in company medical coverage are eligible for Wellness discount. Fitness discounts are also available for both medical enrollees and those not enrolled.
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Retirement / 401(k) Plan- Eligible to participate in the company 401(k) if eligibility is met, following one year anniversary. Company match is 40% of the first 5% that the employee contributes to the plan.
We pride ourselves on the strength of our people, our outstanding roster of store locations and the quality
and value of our merchandise.
