Ironwood Cancer & Research Centers is seeking an experienced New Patient Scheduling Manager for our multi-specialty oncology practice. In this role, you’ll have the opportunity lead a fast-paced department and ensure patients are scheduled promptly, accurately, with compassion—while driving operational excellence.
Key Responsibilities
Operations & Performance
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Oversee daily scheduling operations, call flow, and referral intake
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Ensure timely, accurate scheduling and reduced patient wait times
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Monitor and improve KPIs (access, accuracy, service levels)
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Analyze data and optimize workflows and staffing
Leadership & Team Development
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Takes initiative and is a pro-active and assertive leader
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Lead, coach, and develop a high-performing team
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Hire, train, and evaluate staff while fostering a positive culture
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Manage team schedules, attendance, and performance
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Drive culture of patient service excellence
Quality & Patient Experience
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Deliver exceptional service to patients and providers
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Ensure HIPAA compliance and adherence to policies
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Resolve concerns quickly and professionally
Collaboration & Improvement
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Partner with clinical and operational leaders to improve access
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Lead process improvements and support system enhancements
Qualifications
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5+ years of healthcare management experience
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3+ years leading a complex or multi-specialty scheduling department
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Strong knowledge of insurance, authorizations, and EMR systems
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Proven leadership, communication, and problem-solving skills
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Experience auditing staff performance and production
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Experience monitoring KPI’s
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Experience developing and managing department workflows and processes
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Oncology experience preferred
Why Join Us?
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We are the largest private-practice cancer provider in the valley!
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Make a meaningful impact in the lives of patients facing cancer and other conditions
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Enjoy a collaborative, respectful, and growth-focused work environment
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Access to full health benefits and retirement plans
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Equal Opportunity Employer
Ready to make a difference?
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Apply today and become a vital part of a team that’s 'Changing Lives—One Patient at a Time'.
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Learn more at www.ironwoodcrc.com
