Job Summary:
The Patient Services Specialist is responsible for the smooth running of the office. They are the touchstone between patients, clinical staff, and physicians/providers. This role maintains the front office area and represents the practice with professionalism.
Duties & Responsibilities:
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Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts.
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Welcomes patient and visitors in person or on the telephone and takes detailed messages as need.
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Uses practice management software, patient portal and appointment reminder systems to management scheduling, interact with patients and providers, and update files and patient records.
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Assists patients in filling out insurance forms and other patient records.
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Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appoints in person and by telephone.
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Keeps patient appointments on schedule by notifying the provider and/or clinical office staff of a patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
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Minimizes Patients’ stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly reception area.
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Helps patients in distress by responding to emergencies and solving problems.
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Collects, sorts, distributes, or prepares mail, messages, and faxes.
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Maintains patient accounting by obtaining, recording, and updating personal and financial information.
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Obtains revenue by recording and updating financial information, recording, and collecting patient charges, filing, collecting, and expediting third-party claims.
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Following an appointment, schedules appointments, lab tests, and/or medical tests as needed.
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Obtains prior authorization as required by health insurers related to medication, supplies, medical equipment, etc.
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Maintains business office inventory and equipment by checking stock to determined inventory levels, Anticipating needed supplies, placing orders, verifying receipt and delivery of orders.
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Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
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Maintains operations by following policies and procedures and reporting needed changes to Practice Manager and/or Director of Operations.
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Contributes to the team effort by accomplishing related duties as needed and assigned.
Required Skills/Abilities:
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Active listening and communication skills
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Patient focus
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Courtesy and Customer service
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Multi-tasking
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Flexibility
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Time management
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Organization
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Attention to detail.
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Computer skills and data entry experience
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Professionalism
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Problem solving
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Actie listening
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Interpersonal relationship building
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Teamwork
Education and Experience:
High School Diploma or GED required.
Associate degree in business administration or similar concentration a plus.
1-2 years Medical Office experience desired.
Effective Date: 7/19/2024
Revision Date(s): Click or tap to enter a date.
