The Customer Service Representative is the member of the sales organization who is the internal contact in OEC for the customer and sales representatives in the field; for all processes around quoting, order management and product information. All activities are to be executed in an efficient and friendly manner to the satisfaction of our customer within the OEC policies.
- Creation and administration of quotes based on the instruction of the outside sales representatives or Sales Managers.
- Accurate order entry in our order management tool.
- Management of open orders; communicate delays to customers, follow up on due and overdue orders internally with traffic and materials management.
- Phone duty; answer to telephone calls assuring the highest possible availability on the phone.
- Create up- and cross-selling opportunities taking inquiries from customers as a possibility to up- and cross sell.
- Provide product information based on information available in the catalogues and other material
- Forward product information requests to field engineers or agents.
- Claim handling from customers, ensuring claims are closed within a reasonable timeframe
- Administration of stock returns.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
