Case Manager, Acute Treatment Services
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Approved Salary: $21-$35/hr, in line with relevant experience, education and licensure
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Schedule: Full-time; either Tuesday to Saturday OR Sunday to Thursday, with at least one weekend day required; shifts typically start between 7am and 11am; onsite in Roxbury, MA
Summary/Objective
The Case Manager is part of the clinical team providing ongoing care coordination and aftercare planning to individuals who are receiving residential services. The Case Manager provides comprehensive coordination of care to address clients' service and support needs, including advocacy; assessment; referrals and linkages to services and resources; goal setting; transporting clients to court and other appointments; coordination of care with outside programs, primary care providers, medical and behavioral health specialists; employment, housing and financial applications; aftercare and discharge planning; assistance with intake coordination; working closely with counselors/clinicians and recovery specialists to promote attainment of treatment plan goals; and attending community-based meetings.
Essential Functions
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Demonstrate ability to establish and maintain engagement of client toward meeting treatment plan goals.
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Meet with clients weekly to provide care coordination and aftercare planning.
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Conduct assessments to identify clients' needs, strengths and barriers to attaining treatment plan goals.
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Conduct care planning in collaboration with clients and treatment team.
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Facilitate psycho-educational groups.
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Ensure that clients' whole-health and social determinants of health needs are identified and addressed.
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Conduct post-discharge follow-up for clients.
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Facilitate and carry out referrals and linkages to all service needs that clients have.
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Demonstrate professional and respectful boundaries with clients.
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Collaborate with all service providers to fully address the needs of clients.
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Provide transportation as needed to any appointments/meetings in the community.
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Complete all required documentation in a timely manner and in accordance with Joint Commission, Dimock and regulatory standards.
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Coordinate discharge and aftercare planning well in advance of discharge to ensure that clients receive a full continuum of care.
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Attend all staff meetings and trainings as assigned.
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Assist clinical team in crisis management.
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Return all phone calls to providers within 24 hours of receiving the call.
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Adhere to all organization, federal and state regulations, guidelines and/or contractual obligations.
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Maintain respectful, effective and professional working relationships with other Dimock staff.
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Demonstrate working knowledge of Dimock's continuum of care and facilitate appropriate referrals/contacts within the larger system.
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Demonstrate knowledge of and adherence to Dimock's Policies and Procedures.
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Perform other duties as assigned.
Competencies
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Shows ability to prioritize responsibilities in order to achieve desired results in required time frame.
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Takes responsibility for delivery of services as part of team effort in unit/department.
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Takes initiative in making suggestions for improvement of services.
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Meets deadlines without causing undue disruption.
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Utilizes human resources, time, and supplies efficiently.
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Exhibits professional demeanor in tone of voice, appearance, and movement.
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Maintains a high standard of confidentiality regarding patients, visitors, and co-workers.
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Demonstrates ability to relate to a substance abuse treatment population in a sensitive manner.
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Ability to manage difficult or emotional patient situations, respond promptly to patient needs, and focus on solving conflict, not blaming.
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Shares a customer service orientation and an interest and willingness to work in a multicultural setting.
Knowledge/Skills
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Strong verbal and written communication skills.
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Ability to communicate and represent Dimock in a professional manner in the community and within the organization.
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Intermediate computer skills (Word, Excel, PowerPoint).
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Ability to be flexible and juggle multiple priorities.
Work Environment
This position operates in a clinical setting. Adheres to the center/departmental policies, procedures, and regulations, and pays close attention to detail in performing the job.
Physical Demands
Light physical demands; requires lifting up to 20 pounds, with frequent carrying of up to 20 pounds.
Required Qualifications
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Bachelor's Degree in human services, psychology, sociology, health services, or a related field.
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At least one year of experience working in a substance use program.
Preferred Qualifications
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At least two years of experience working with individuals with substance use and mental illness, or homelessness.
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Bilingual in Spanish, Haitian Creole or Portuguese (highly preferred).
Other Duties
This job description is not intended to cover a comprehensive listing of duties or responsibilities and may change at any time with or without notice.
EEO Statement
The Dimock Center values diversity and is committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.
