Overview
We are seeking a compassionate, organized, and professional Full-Time Receptionist to join our mental health practice. As the first point of contact for clients, the receptionist plays a critical role in setting a welcoming and supportive tone while managing administrative tasks that support smooth office operations. The hours of this position will flex between 11-7pm, 12-8pm and 9-5pm every Monday to Friday. Some Saturdays from 8am-4pm is required.
Key Responsibilities include:
- Greet clients and visitors in a warm and respectful manner
- Answer and route phone calls, respond to inquiries, and take accurate messages
- Schedule and confirm client appointments using electronic health records (EHR) or scheduling software
- Maintain client confidentiality and comply with HIPAA regulations at all times
- Process intake forms, insurance information, and other client documentation
- Collect and record payments, co-pays, and issue receipts
- Communicate with therapists and clinical staff regarding client schedules or urgent matters
- Monitor and maintain cleanliness and order in the reception area
- Handle incoming and outgoing mail, faxes, and email correspondence
- Support administrative tasks such as filing, scanning, data entry, and recordkeeping.
- Scan and upload contents into our EHR.
- Support providers in psychiatry, psychotherapy, and neuropsychological testing services.
Qualifications:
- High school diploma or equivalent (Associate’s degree or higher preferred)
- 1-2 years of experience in a healthcare or mental health setting preferred
- Strong customer service and communication skills
- Proficiency in Microsoft Office and familiarity with EHR systems.
- Ability to multitask, stay organized, and work in a fast-paced environment
- Empathetic and professional demeanor when interacting with clients experiencing emotional distress
- Bilingual abilities (optional but a plus)
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Mobile, AL 36609 (Required)
Ability to Relocate:
- Mobile, AL 36609: Relocate before starting work (Required)
Work Location: In person
