POSITION TITLE: Customer Service Representative (Non-Exempt)
DEPARTMENT: Customer Service
REPORTS TO: Customer Service Manager
JOB SUMMARY: This individual is responsible for providing information and assistance to utility customers with guidance from customer service lead and customer service manager.
MAJOR DUTIES:
- Greets all walk-in customers with courtesy and processes payments in a timely and professional manner.
- Receives incoming calls or visitors. Determines the nature of the call and refers to appropriate individual or department.
- Serves as dispatcher, initiating or receiving calls to relay or receive information.
- Issues work orders for new connects, disconnects, re-reads, and possible leaks.
- Processes payments and calls to meter crew for reconnect in a timely manner.
- Balances daily cash drawer with minimal shortages/overages.
- Prepares cash and checks for daily deposits turned in to Lead.
- Resolves most customer disputes without direct supervision.
- Performs other duties as assigned.
- Collections
MINIMUM QUALIFICATIONS:
· High School Diploma or Equivalent; Associates degree preferred.
· The position generally requires office experience and computer skills.
· The individual will be self-motivated and possess the ability to interface with customers and internal personnel using good verbal and written communication skills.
· The individual will be a team player and a good listener.
Pay: From $20.28 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
