City/State:
Nyack, New York
Department:
Environmental Services_1
Work Shift:
Day
Work Days:
MON-FRI
Scheduled Hours:
8 AM-4:30 PM
Scheduled Daily Hours:
8 HOURS
Hours Per Pay Period:
40
Pay Rate/Range:
Salary range: $135,000-$150,00
Job Summary
Leads the daily operations of the Environmental Services department including the cleaning & disinfection of the physical environment, environmental infection prevention and control, linen distribution, waste management, and pest control. Provides support for Food & Nutrition Services, Linen Services, and Patient Transportation departments to ensure optimal operation of support services. It is the responsibility of the Director to oversee and lead the Environmental Services department in healthcare best practices, principles of high reliability organizations, maintain high standards and provide for a hospitality culture. Works closely with all departments to solve issues associated with the department's scope of services. Maintains a strong focus on patient experience, performing rounds and communicating with patients and family members to ensure a positive experience. Provides for compliance with policies & procedures, standards, guidelines, and regulations. Leads, coaches, and provides service to the organization with a strong sense of emotional intelligence, customer service, patient experience and employee engagement focus, exhibits servant leadership qualities, and fosters a culture of support and mentorship while being authentic, transparent, demonstrating compassion and caring. Work independently and collaboratively with hospital leadership teams to provide extraordinary service and enhance our Hospitality Culture.
Essential Functions
- JOB SPECIFIC COMPETENCIES: Demonstrates the technical/professional knowledge, skills and abilities necessary for the successful operations of the department: 1. Assists Senior Director of Support Services and/or AVP of Facilities and Support Services in overseeing the evaluation of the physical condition of the hospital; Maintains accountability for best practices of all established cleaning and disinfection processes. 2. Collaborates and problem-solves with members of other Departments and Senior Leadership to coordinate Support Services activities with those of other departments. 3. Responsible for development of and maintaining supply and labor budgets for the Environmental Services & Linen departments, also supports Patient Transport and Food & Nutrition Departments. Discusses any variances with Senior Director of Support Services and/or AVP of Facilities and Support Services. 4. Responsible for all aspects of Support Services human resources oversite. (Activities including, but not limited to, interviewing, hiring, evaluating, counseling, and terminating). 5. Monitors all metrics for the Environmental Services, Linen, Patient Transport and Food & Nutrition Departments and directs alignment accordingly. 6. Assists the Senior Director of Support Services and/or AVP of Facilities and Support Services in conducting research to improve hospital support services technology and equipment. 7. Oversee all aspects of Performance Improvement efforts and the throughput process. 8. Collaborates with infection prevention and control in the introduction of new cleaning agents, equipment and processes, as well the education and compliance of all infection control isolation precautions cleaning and disinfection protocols. 9. Works in partnership with Safety Officer and Facilities Manager in the provision of a safe environment for patients, visitors and employees. 10. Acts as liaison with contracted linen service. 11. Assist Contract Management team of Patient Transportation operations requested and other duties by the Senior Director of Support Services and/or AVP of Facilities and Support Services. 12. Demonstrates and understands the special needs of specific age groups including the neonate, pediatric, adolescent and geriatric patient.
- CUSTOMER SERVICE: 1. Demonstrates personal excellence in customer service for both internal and external customers. 2. Holds all staff accountable for the delivery of excellent customer service. 3. Participates in team efforts to increase the level of customer satisfaction.
- B. PERFORMANCE IMPROVEMENT: 1. Demonstrates the ability to recognize an opportunity for improvement and to collect and assess data. 2. Demonstrates the ability to develop, implement and evaluate a Performance Improvement Plan. 3. Participates in Departmental/Hospital-wide activities which improve processes/outcomes. 4. Utilizes resources to maintain and improve self knowledge and development and fosters the same for employees. 5. Demonstrates compliance with licensure/certification requirements and the timeliness of their submission.
- C. BUDGET: 1. Assists in preparation of the departmental annual operating budget. 2. Demonstrates ability to manage variances in the budget including Human Resource management and management of expenses. 3. Collaborates with employees to control costs and pursue additional revenue opportunities.
- D. PROJECTS/ASSIGNMENTS: 1. Completes projects/assignments within projected time frames and expectations.
- Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including: WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.” • Place team success above individual recognition. • Be receptive to new ideas and approaches within my workplace. • Offer assistance generously without hesitation. EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.” • See projects through to ensure completion. • Problem solves with patients, family members, and other employees. • Follow up to ensure a resolution. COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.” • Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”? • Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) • Use positive communication in my tone of voice, body language, and choice of words. • Respond to e-mails in a courteous manner, with-in twenty-four hours. APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times” Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy. Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors. RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.” • Respond to patient call lights and ask if I can assist. (No Pass Zone). • Respond empathetically. • Apologize for delays and concerns. EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.” • Anticipate and address my patients’, families and visitors needs. • Avoid negativity and exhibit a “can-do” attitude. • “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community. • Exit elevators to accommodate our patients’ first. • Acknowledge people in the hallway by smiling and making eye contact. • Help lost guests and new employees by escorting them to their destination.
Qualifications
- Bachelor Degree Required
- 3-5 years Leadership experience, preferably in a Healthcare setting Required
CHESP certification Required
-
Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
