POSITION SUMMARY
The Mental Health Medical Assistant works as part of the mental health care team preparing patients for visits with the Psychiatrists and CRNP-PMH’s. This position reports to the Mental Health Site Manager of the site.
PRIMARY ACCOUNTABILITIES
Achieve Results
- Ensure the safe, productive, and efficient operation of the office assigned through timely and attentive administrative and clinical support (as authorized or licensed).
- Ensure all patients enjoy a positive experience, treated with the care and compassion expected.
- Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements.
Operational Excellence
- Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards, as well as clinical policies and procedures.
Relationships
- Develop favorable relationships with all patients. Instruct patients and their family members training and /or information related to in-home care as appropriate.
- Establish favorable working relationships with all staff members associated with center operations, including medical receptionists, nurses, physicians and related staff.
Stewardship and Professionalism
- Uphold and consistently represent the values and mission of the organization at all times. Represent the organization in a highly professional manner at all times.
- Ensure compliance and attention to all corporate policies and procedures.
PRIMARY TASKS AND DUTIES
- Prepares patient’s chart prior to clinical exam.
- Prepares patient for clinical exam/visit, including the collection of typical patient vital metrics (blood pressure, height, and weight)
- Backup the medical receptionist positions, and provide relief and support to medical receptionist functions as requested and as designated.
- Assists with office duties as assigned.
- Provides service in a manner that is appropriate for the patient’s age; demonstrates knowledge and skills necessary to meet the patient’s physical, psychosocial, educational, and safety needs.
- All other duties as assigned.
ESSENTIAL FUNCTIONS
· Read, write, and maintain patient records and related administrative documentation
· Knowledge and ability to use requisite tools, systems, technology and equipment in the collection of patient data
· Utilize computers in the collection, management, and reporting of patient records
· Ability to work with a diverse, patient population, assisting with positive health outcomes for the individual, family and community.
POSITION REQUIRMENTS
Education
- High school diploma or equivalent.
Experience
- Demonstrated success with clear thinking and ability to reorganize as needed.
- Demonstrated success in working independently, prioritizing and problem solving.
- Demonstrated success in organization abilities.
- Demonstrated success in computer skills including ability to use computer for scheduling, word documents and reasonable keyboard skills.
- Demonstrated success in customer service/patient services or working with the general public, preferably in a medical care facility.
- Demonstrated success and experience with direct patient services in healthcare.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Ability to Relocate:
- Salisbury, MD 21803: Relocate before starting work (Required)
Work Location: In person
